Citi-Tech South Africa - Witkop Eiland (WKEL) Offline – Incident details

All systems operational

Witkop Eiland (WKEL) Offline

Resolved
Major outage
Started 3 months agoLasted about 15 hours

Affected

Wireless

Operational from 6:17 PM to 7:05 PM, Major outage from 7:05 PM to 9:15 AM

Updates
  • Resolved
    Resolved

    Our wireless internet service has been fully restored following the resolution of the outage caused by lightning. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services have been restored after the affected equipment was replaced and power was restored. We will continue monitoring the network for any changes.

  • Update
    Update

    Technicians will continue working on the highsite this morning to repair and replace the affected equipment.
    Further updates will be provided once the repairs are completed and network services have been restored.

  • Identified
    Identified

    Our technicians have determined that lightning has impacted our network facilities, causing the disruption. We are working to restore power, replace affected equipment, and stabilize network operations.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in the Witkop eiland area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.