Citi-Tech South Africa - Cilie (CILE) Outage – Incident details

Wireless experiencing partial outage

Cilie (CILE) Outage

Resolved
Partial outage
Started 3 days agoLasted about 3 hours

Affected

Wireless

Partial outage from 5:22 AM to 6:28 AM, Operational from 6:28 AM to 7:58 AM

Updates
  • Resolved
    Resolved

    Our wireless internet service has been fully restored after replacing the batteries. We appreciate your patience and apologize for any inconvenience caused during the outage.

  • Monitoring
    Monitoring

    We have replaced the batteries at the Highsite and internet service has been restored. We will continue to monitor both the Highsite and the network for any changes.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Cilie and Alheit area. Technicians will be dispatched to investigate the issue.