Citi-Tech South Africa - Evotel & Openserve Fiber Outage – Incident details

All systems operational

Evotel & Openserve Fiber Outage

Resolved
Partial outage 30 %
Started 4 days agoLasted 2 days

Affected

Fibre

Partial outage from 11:59 AM to 7:23 AM

Updates
  • Resolved
    Resolved

    The issue has been fully resolved, and all customers are back online. The network is stable, and normal service has been restored.

    We appreciate your patience and understanding throughout this outage.

  • Monitoring
    Monitoring

    A fix has been implemented, and all customers have successfully reconnected. We will continue monitoring the network to ensure the solution remains effective and that stability is maintained.

  • Update
    Update

    Our upstream provider is still busy investigating and troubleshooting the communication issue between our network and Openserve. We will provide an update as soon as we receive further feedback from them.

    Apologies for any inconvenience caused.

  • Identified
    Identified

    We have identified a communication issue between our network and our upstream providers. Most Evotel customers are currently back online however, we are still busy with investigating the connection for Openserve customers.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting some Openserve fiber customers in Kakamas, Keimoes and Upington as well as certain Evotel fiber customers in Upington. Our network operations team is actively investigating the issue and will provide an update as soon as possible.