Citi-Tech South Africa Status - Incident history https://status.cititech.co.za Citi-Tech South Africa Mon, 2 Mar 2026 07:21:49 +0000 Widespread Service Outage – Upington, Kakamas & Keimoes (Wireless, Evotel & Openserve Fibre) Type: Incident Duration: 1 hour and 49 minutes Affected Components: Wireless, Fibre Mar 2, 07:21:49 GMT+0 - Investigating - We are currently experiencing a widespread service outage affecting wireless customers in **Upington, Kakamas, and Keimoes**. This also includes fibre customers in Upington and Kakamas on **Evotel** and **Openserve** networks. Our teams are investigating the cause of the outage and working to restore services as quickly as possible. Mar 2, 07:37:51 GMT+0 - Identified - Evotel services are back online and currently running on a backup link. Our upstream provider is actively investigating the outage affecting **wireless customers** as well as **Openserve fibre customers**, as this appears to be a broader issue. Mar 2, 08:32:04 GMT+0 - Identified - Our upstream provider has identified the cause of the outage as an issue at a major routing point in **Kimberley**. They are actively working to resolve the issue and restore full service. Further updates will be provided as progress is made. Mar 2, 08:38:47 GMT+0 - Monitoring - Services are coming back online, and we are actively monitoring the network to ensure stability and consistent performance. Mar 2, 09:10:51 GMT+0 - Resolved - The network is stable and fully operational. All customers are now back online, and services have been restored successfully. Thank you for your patience throughout this incident Type: Incident

Duration: 1 hour and 49 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:21:49</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a widespread service outage affecting wireless customers in **Upington, Kakamas, and Keimoes**. This also includes fibre customers in Upington and Kakamas on **Evotel** and **Openserve** networks. Our teams are investigating the cause of the outage and working to restore services as quickly as possible..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:37:51</var> GMT+0</small><br><strong>Identified</strong> - Evotel services are back online and currently running on a backup link. Our upstream provider is actively investigating the outage affecting **wireless customers** as well as **Openserve fibre customers**, as this appears to be a broader issue..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:32:04</var> GMT+0</small><br><strong>Identified</strong> - Our upstream provider has identified the cause of the outage as an issue at a major routing point in **Kimberley**. They are actively working to resolve the issue and restore full service. Further updates will be provided as progress is made..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:38:47</var> GMT+0</small><br><strong>Monitoring</strong> - Services are coming back online, and we are actively monitoring the network to ensure stability and consistent performance..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:10:51</var> GMT+0</small><br><strong>Resolved</strong> - The network is stable and fully operational. All customers are now back online, and services have been restored successfully. Thank you for your patience throughout this incident.</p> ]]> Mon, 2 Mar 2026 07:21:49 +0000 https://status.cititech.co.za/incident/cmm8upofi01rfvnuv627o0t06 https://status.cititech.co.za/incident/cmm8upofi01rfvnuv627o0t06 Emergency Maintenance – Langverwacht Area Type: Maintenance Duration: 1 hour Affected Components: Wireless Feb 26, 15:00:00 GMT+0 - Identified - Emergency maintenance will take place **today, 26 February, from 17:00 to 18:00** to upgrade the tower in the Langverwacht area. This will be a full high site upgrade, including both network and power improvements, to ensure long-term network stability and reliability. **During this window, customers may experience service interruptions.** We apologise for any inconvenience caused and appreciate your patience while we carry out these essential upgrades. Feb 26, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 26, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Emergency maintenance will take place **today, 26 February, from 17:00 to 18:00** to upgrade the tower in the Langverwacht area. This will be a full high site upgrade, including both network and power improvements, to ensure long-term network stability and reliability. **During this window, customers may experience service interruptions.** We apologise for any inconvenience caused and appreciate your patience while we carry out these essential upgrades..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 26 Feb 2026 15:00:00 +0000 https://status.cititech.co.za/maintenance/cmm3iok0o000qdl03gj1i1bcd https://status.cititech.co.za/maintenance/cmm3iok0o000qdl03gj1i1bcd Potential Wireless Service Impact – Upington, Keimoes, Kakamas, Augrabies & Blouputs Due to Severe Weather Type: Incident Duration: 4 hours and 29 minutes Affected Components: Wireless Feb 23, 19:59:21 GMT+0 - Resolved - The weather has mostly subsided with no significant damage to integral network equipment. Feb 23, 15:30:18 GMT+0 - Investigating - The South African Weather Service has issued a warning for isolated periods of extreme rainfall. During heavy rain, wireless performance may be impacted, and customers could experience short intervals of degraded service. We apologize for any inconvenience this may cause and will continue to monitor the situation closely as conditions develop Type: Incident

Duration: 4 hours and 29 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>19:59:21</var> GMT+0</small><br><strong>Resolved</strong> - The weather has mostly subsided with no significant damage to integral network equipment..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>15:30:18</var> GMT+0</small><br><strong>Investigating</strong> - The South African Weather Service has issued a warning for isolated periods of extreme rainfall. During heavy rain, wireless performance may be impacted, and customers could experience short intervals of degraded service. We apologize for any inconvenience this may cause and will continue to monitor the situation closely as conditions develop.</p> ]]> Mon, 23 Feb 2026 15:30:18 +0000 https://status.cititech.co.za/incident/cmlzc2qlz0da6737b02fxx5dy https://status.cititech.co.za/incident/cmlzc2qlz0da6737b02fxx5dy Renosterkop - Outage Investigating Type: Incident Duration: 1 hour and 9 minutes Affected Components: Wireless Feb 22, 16:38:21 GMT+0 - Investigating - Due to severe weather conditions, services are currently disrupted for customers in the Renosterkop, Augrabies, and Blouputs areas. Our network operations team is working to investigate the issue and will provide updates as soon as possible. Feb 22, 17:00:47 GMT+0 - Identified - The system is gradually restoring, and customers are coming back online. Our technicians are continuing their investigation to ensure the network is stable and fully operational. Further updates to follow as soon as possible. Feb 22, 17:47:22 GMT+0 - Resolved - Customers are back online, and the network is stabilising. Once weather conditions improve, the network will return to normal operations. Thank you for your patience during this time. Type: Incident

Duration: 1 hour and 9 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>16:38:21</var> GMT+0</small><br><strong>Investigating</strong> - Due to severe weather conditions, services are currently disrupted for customers in the Renosterkop, Augrabies, and Blouputs areas. Our network operations team is working to investigate the issue and will provide updates as soon as possible..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>17:00:47</var> GMT+0</small><br><strong>Identified</strong> - The system is gradually restoring, and customers are coming back online. Our technicians are continuing their investigation to ensure the network is stable and fully operational. Further updates to follow as soon as possible..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>17:47:22</var> GMT+0</small><br><strong>Resolved</strong> - Customers are back online, and the network is stabilising. Once weather conditions improve, the network will return to normal operations. Thank you for your patience during this time..</p> ]]> Sun, 22 Feb 2026 16:38:21 +0000 https://status.cititech.co.za/incident/cmlxz2cl50brq11kcoxitk5sd https://status.cititech.co.za/incident/cmlxz2cl50brq11kcoxitk5sd Langverwacht (LVWT) Outage Investigating Type: Incident Duration: 2 hours and 3 minutes Affected Components: Wireless Feb 16, 18:14:42 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Langverwacht Kakamas . Our network operations team is working to investigate the issue and will provide updates as soon as possible. Feb 16, 19:16:03 GMT+0 - Identified - The high site is currently offline due to a power-related issue. We are investigating to determine the source of the fault and will provide further updates as more information becomes available. Feb 16, 20:05:17 GMT+0 - Monitoring - The cause of the power issue has been identified, and the fix has been implemented. We are currently monitoring the situation to ensure stability and normal operation. Feb 16, 20:17:52 GMT+0 - Resolved - The power issue has been resolved, and the site is fully operational. Services are stable, and we will continue routine monitoring to ensure continued reliability. Thank you for your patience. Type: Incident

Duration: 2 hours and 3 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>18:14:42</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Langverwacht Kakamas . Our network operations team is working to investigate the issue and will provide updates as soon as possible..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>19:16:03</var> GMT+0</small><br><strong>Identified</strong> - The high site is currently offline due to a power-related issue. We are investigating to determine the source of the fault and will provide further updates as more information becomes available..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>20:05:17</var> GMT+0</small><br><strong>Monitoring</strong> - The cause of the power issue has been identified, and the fix has been implemented. We are currently monitoring the situation to ensure stability and normal operation..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>20:17:52</var> GMT+0</small><br><strong>Resolved</strong> - The power issue has been resolved, and the site is fully operational. Services are stable, and we will continue routine monitoring to ensure continued reliability. Thank you for your patience..</p> ]]> Mon, 16 Feb 2026 18:14:42 +0000 https://status.cititech.co.za/incident/cmlphv07k1jwj13j8bveudku9 https://status.cititech.co.za/incident/cmlphv07k1jwj13j8bveudku9 Upington Wireless Outage Type: Incident Duration: 2 hours and 7 minutes Affected Components: Wireless Jan 25, 15:10:45 GMT+0 - Resolved - This incident has been resolved and no further disruptions have been observed. We apologize for the inconvenience caused and thank you for your patience. Jan 25, 13:03:26 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Upington . Our network operations team is working to investigate the issue and will provide updates as soon as possible. Jan 25, 13:33:40 GMT+0 - Identified - Our technicians have identified the issue and repaired the faulty hardware. All customers are now coming back online. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>15:10:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and no further disruptions have been observed. We apologize for the inconvenience caused and thank you for your patience..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>13:03:26</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Upington . Our network operations team is working to investigate the issue and will provide updates as soon as possible..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>13:33:40</var> GMT+0</small><br><strong>Identified</strong> - Our technicians have identified the issue and repaired the faulty hardware. All customers are now coming back online..</p> ]]> Sun, 25 Jan 2026 13:03:26 +0000 https://status.cititech.co.za/incident/cmktr2ext0sbkokdp4mqdd9mh https://status.cititech.co.za/incident/cmktr2ext0sbkokdp4mqdd9mh Evotel Fibre - Outage Type: Incident Duration: 1 day, 16 hours and 27 minutes Affected Components: Fibre Jan 24, 05:36:58 GMT+0 - Resolved - The fibre outage has been resolved, and services have been fully restored. All customers are back online, and the network is operating normally. We appreciate your patience and understanding while we worked through this issue. Jan 22, 13:09:46 GMT+0 - Investigating - We are receiving reports that Evotel Fibre services are offline across multiple areas. Our team is currently investigating the cause of the outage and will provide updates as more information becomes available. Jan 22, 13:32:32 GMT+0 - Monitoring - We have observed that most customers are now back online, and services appear stable at this time. We have reached out to Evotel and will continue investigating the issue to better understand the root cause. We will provide further updates as more information becomes available. Type: Incident

Duration: 1 day, 16 hours and 27 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>05:36:58</var> GMT+0</small><br><strong>Resolved</strong> - The fibre outage has been resolved, and services have been fully restored. All customers are back online, and the network is operating normally. We appreciate your patience and understanding while we worked through this issue..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>13:09:46</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports that Evotel Fibre services are offline across multiple areas. Our team is currently investigating the cause of the outage and will provide updates as more information becomes available..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>13:32:32</var> GMT+0</small><br><strong>Monitoring</strong> - We have observed that most customers are now back online, and services appear stable at this time. We have reached out to Evotel and will continue investigating the issue to better understand the root cause. We will provide further updates as more information becomes available..</p> ]]> Thu, 22 Jan 2026 13:09:46 +0000 https://status.cititech.co.za/incident/cmkpgyy3y0e9310w1tsr9kr3d https://status.cititech.co.za/incident/cmkpgyy3y0e9310w1tsr9kr3d Emergency Maintenance – Keimoes Area Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Wireless Jan 16, 06:45:00 GMT+0 - Identified - We will be conducting emergency maintenance on one of our towers that will affect all customers in the Keimoes area. The maintenance window is scheduled from **08:45 to 09:30**. While work will take place for the full duration, the expected service interruption is approximately **10 minutes**. During this time, customers may experience limited to no connectivity. We apologise for any inconvenience caused and thank you for your patience as we carry out this essential maintenance to ensure continued network reliability. Jan 16, 06:45:01 GMT+0 - Identified - Maintenance is now in progress Jan 16, 08:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>06:45:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting emergency maintenance on one of our towers that will affect all customers in the Keimoes area. The maintenance window is scheduled from **08:45 to 09:30**. While work will take place for the full duration, the expected service interruption is approximately **10 minutes**. During this time, customers may experience limited to no connectivity. We apologise for any inconvenience caused and thank you for your patience as we carry out this essential maintenance to ensure continued network reliability..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>06:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>08:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 16 Jan 2026 06:45:00 +0000 https://status.cititech.co.za/maintenance/cmkgh3pqg07csx32dzwnkaw4k https://status.cititech.co.za/maintenance/cmkgh3pqg07csx32dzwnkaw4k Swartkop(SWKP) Outage Type: Incident Duration: 2 hours and 55 minutes Affected Components: Wireless Dec 23, 05:35:47 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Rosedale, Paballelo, Jooste Eiland, Kalksloot and surrounding areas. Technicians have been dispatched to investigate the issue on-site. Dec 23, 06:54:52 GMT+0 - Identified - Our technicians have determined that the issue was caused by a power outage in the area. Power to the high site has been restored, and customers are now coming back online Dec 23, 08:30:19 GMT+0 - Resolved - The network has remained stable, and all customers are online. Backup power will continue to be supplied to the site while we await the restoration of municipal power. Thank you for your patience and understanding. Type: Incident

Duration: 2 hours and 55 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>05:35:47</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Rosedale, Paballelo, Jooste Eiland, Kalksloot and surrounding areas. Technicians have been dispatched to investigate the issue on-site..</p> <p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>06:54:52</var> GMT+0</small><br><strong>Identified</strong> - Our technicians have determined that the issue was caused by a power outage in the area. Power to the high site has been restored, and customers are now coming back online.</p> <p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>08:30:19</var> GMT+0</small><br><strong>Resolved</strong> - The network has remained stable, and all customers are online. Backup power will continue to be supplied to the site while we await the restoration of municipal power. Thank you for your patience and understanding..</p> ]]> Tue, 23 Dec 2025 05:35:47 +0000 https://status.cititech.co.za/incident/cmji5iy0u00011dmoz8yfrs9x https://status.cititech.co.za/incident/cmji5iy0u00011dmoz8yfrs9x Swartkop(SWKP) Outage Type: Incident Duration: 1 day and 59 minutes Affected Components: Wireless Dec 12, 05:14:17 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Rosedale, Paballelo, Jooste Eiland, Kalksloot and surrounding areas. Technicians have been dispatched to investigate the issue on-site. Dec 12, 06:38:52 GMT+0 - Identified - Our technician has confirmed a power issue caused by municipal infrastructure damage in the area. We are working to restore power to the high site; however, ongoing rain may cause delays. We appreciate your patience while we address the issue. Dec 13, 06:13:28 GMT+0 - Resolved - The network has remained stable, and all customers are online. Backup power will continue to be supplied to the site while we await the restoration of municipal power. Thank you for your patience and understanding. Dec 12, 09:51:53 GMT+0 - Monitoring - Power has been restored, and the high site is currently online. We will continue monitoring closely until the municipal power feed has been fully restored. Type: Incident

Duration: 1 day and 59 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>05:14:17</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Rosedale, Paballelo, Jooste Eiland, Kalksloot and surrounding areas. Technicians have been dispatched to investigate the issue on-site..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>06:38:52</var> GMT+0</small><br><strong>Identified</strong> - Our technician has confirmed a power issue caused by municipal infrastructure damage in the area. We are working to restore power to the high site; however, ongoing rain may cause delays. We appreciate your patience while we address the issue..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>06:13:28</var> GMT+0</small><br><strong>Resolved</strong> - The network has remained stable, and all customers are online. Backup power will continue to be supplied to the site while we await the restoration of municipal power. Thank you for your patience and understanding..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>09:51:53</var> GMT+0</small><br><strong>Monitoring</strong> - Power has been restored, and the high site is currently online. We will continue monitoring closely until the municipal power feed has been fully restored..</p> ]]> Fri, 12 Dec 2025 05:14:17 +0000 https://status.cititech.co.za/incident/cmj2ewwld046llpuoubdngrtj https://status.cititech.co.za/incident/cmj2ewwld046llpuoubdngrtj Internet outage (Wireless) Type: Incident Duration: 5 hours and 3 minutes Affected Components: Wireless Nov 26, 15:53:03 GMT+0 - Resolved - The network has remained stable, and all customers have successfully reconnected. We apologise for any inconvenience caused during this time and appreciate your patience. Nov 26, 10:49:48 GMT+0 - Investigating - We are currently investigating reports of an outage affecting all Wireless customers in the Upington and Kakamas area. Nov 26, 11:13:01 GMT+0 - Identified - We have reported the issue to our upstream provider for further investigation. We have also observed that customers have reconnected, but we will continue to investigate to ensure everything is functioning correctly Type: Incident

Duration: 5 hours and 3 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>15:53:03</var> GMT+0</small><br><strong>Resolved</strong> - The network has remained stable, and all customers have successfully reconnected. We apologise for any inconvenience caused during this time and appreciate your patience..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>10:49:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of an outage affecting all Wireless customers in the Upington and Kakamas area..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>11:13:01</var> GMT+0</small><br><strong>Identified</strong> - We have reported the issue to our upstream provider for further investigation. We have also observed that customers have reconnected, but we will continue to investigate to ensure everything is functioning correctly.</p> ]]> Wed, 26 Nov 2025 10:49:48 +0000 https://status.cititech.co.za/incident/cmifvv7qg00b72x1hvmfyot3o https://status.cititech.co.za/incident/cmifvv7qg00b72x1hvmfyot3o Internet outage Type: Incident Duration: 1 day and 22 hours Affected Components: Wireless, Fibre Nov 21, 08:27:18 GMT+0 - Resolved - The network has remained stable, and all customers have successfully reconnected. We apologise for any inconvenience caused during this time and appreciate your patience. Nov 19, 10:27:43 GMT+0 - Investigating - We are currently investigating an outage affecting all internet services in Upington, Kakamas and Keimoes area Nov 19, 10:55:07 GMT+0 - Identified - We have confirmation that the fault is originating on the backhaul providing connectivity to multiple towns. This will affect almost all connectivity and all providers in the area. Our upstream provider’s engineers are already troubleshooting the fault and working to restore connectivity as quickly as possible. At this stage, we unfortunately have not received an ETA from them. As soon as we do, it will be posted here. We sincerely apologize for any inconvenience caused and we thank you for your patience and understanding. Nov 19, 11:05:29 GMT+0 - Monitoring - We are seeing services restoring, but we are waiting for final confirmation that the issue has been fully addressed. We are currently monitoring multiple services for any discrepancies or changes. Nov 19, 16:02:27 GMT+0 - Monitoring - All services have remained stable since this afternoon, and we are continuing to monitor to ensure everything stays fully operational. If you are still experiencing any issues, please feel free to reach out to our support team so that we can assist to get you online as soon as possible. Type: Incident

Duration: 1 day and 22 hours

Affected Components: ,

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>08:27:18</var> GMT+0</small><br><strong>Resolved</strong> - The network has remained stable, and all customers have successfully reconnected. We apologise for any inconvenience caused during this time and appreciate your patience..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>10:27:43</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an outage affecting all internet services in Upington, Kakamas and Keimoes area.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>10:55:07</var> GMT+0</small><br><strong>Identified</strong> - We have confirmation that the fault is originating on the backhaul providing connectivity to multiple towns. This will affect almost all connectivity and all providers in the area. Our upstream provider’s engineers are already troubleshooting the fault and working to restore connectivity as quickly as possible. At this stage, we unfortunately have not received an ETA from them. As soon as we do, it will be posted here. We sincerely apologize for any inconvenience caused and we thank you for your patience and understanding..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>11:05:29</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing services restoring, but we are waiting for final confirmation that the issue has been fully addressed. We are currently monitoring multiple services for any discrepancies or changes..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>16:02:27</var> GMT+0</small><br><strong>Monitoring</strong> - All services have remained stable since this afternoon, and we are continuing to monitor to ensure everything stays fully operational. If you are still experiencing any issues, please feel free to reach out to our support team so that we can assist to get you online as soon as possible..</p> ]]> Wed, 19 Nov 2025 10:27:43 +0000 https://status.cititech.co.za/incident/cmi5uzezy01dvnt96dtw0z61p https://status.cititech.co.za/incident/cmi5uzezy01dvnt96dtw0z61p Openserve Disruption Type: Incident Duration: 1 hour and 14 minutes Affected Components: Fibre Nov 18, 05:03:49 GMT+0 - Investigating - We are currently investigating an issue affecting customers utilizing Openserve's FTTH network. Troubleshooting with the upstream providers are underway. Nov 18, 06:18:12 GMT+0 - Resolved - This incident has been resolved following an update to the configuration of a device in the data centre. Type: Incident

Duration: 1 hour and 14 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>05:03:49</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting customers utilizing Openserve's FTTH network. Troubleshooting with the upstream providers are underway..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>06:18:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved following an update to the configuration of a device in the data centre..</p> ]]> Tue, 18 Nov 2025 05:03:49 +0000 https://status.cititech.co.za/incident/cmi43z0y100xwk0uf7xl3yrdr https://status.cititech.co.za/incident/cmi43z0y100xwk0uf7xl3yrdr Core Infrastructure Maintenance Type: Maintenance Duration: 1 hour Affected Components: Fibre Nov 17, 22:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on our core infrastructure at Teraco Isando. All Evotel and Openserve customers will experience intermittent connectivity during this period. We apologize for any inconveniences caused. Nov 17, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 17, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our core infrastructure at Teraco Isando. All Evotel and Openserve customers will experience intermittent connectivity during this period. We apologize for any inconveniences caused..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 17 Nov 2025 22:00:00 +0000 https://status.cititech.co.za/maintenance/cmi3a5c6501ignn2xrg140h26 https://status.cititech.co.za/maintenance/cmi3a5c6501ignn2xrg140h26 Friersdale & Malanshoek Keimoes Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: Wireless Nov 14, 22:00:00 GMT+0 - Identified - We will be performing hardware replacement at Friersdale at midnight tonight. Services in Friersdale and the greater Keimoes area will be effected however the actual downtime should only be a few minutes. We sincerely apologize for any inconveniences caused at this time. Please bare with us as we work hard to improve service delivery in this area. Nov 14, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 14, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing hardware replacement at Friersdale at midnight tonight. Services in Friersdale and the greater Keimoes area will be effected however the actual downtime should only be a few minutes. We sincerely apologize for any inconveniences caused at this time. Please bare with us as we work hard to improve service delivery in this area..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 14 Nov 2025 22:00:00 +0000 https://status.cititech.co.za/maintenance/cmhz3vmpr02fzujqj6wv7mnkx https://status.cititech.co.za/maintenance/cmhz3vmpr02fzujqj6wv7mnkx Network Maintenance Type: Maintenance Duration: 1 hour and 57 minutes Affected Components: Wireless, Fibre Nov 13, 22:00:00 GMT+0 - Identified - We are planning scheduled maintenance network-wide to improve network stability, performance, and security. During this time customers may experience intermittent connectivity. We apologize for any inconvenience this will cause, and we thank you for your understanding. Nov 13, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 13, 23:57:03 GMT+0 - Completed - Our network-wide maintenance has been successfully expedited and all systems are performing nominally. We thank you for your patience during this time and look forward to continually improve your service experience. Type: Maintenance

Duration: 1 hour and 57 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance network-wide to improve network stability, performance, and security. During this time customers may experience intermittent connectivity. We apologize for any inconvenience this will cause, and we thank you for your understanding..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>23:57:03</var> GMT+0</small><br><strong>Completed</strong> - Our network-wide maintenance has been successfully expedited and all systems are performing nominally. We thank you for your patience during this time and look forward to continually improve your service experience..</p> ]]> Thu, 13 Nov 2025 22:00:00 +0000 https://status.cititech.co.za/maintenance/cmhx5q37b012n12tmx4dytwl5 https://status.cititech.co.za/maintenance/cmhx5q37b012n12tmx4dytwl5 Renosterkop Offline Type: Incident Duration: 12 hours and 20 minutes Affected Components: Wireless Nov 11, 05:27:23 GMT+0 - Resolved - This incident has been resolved. Nov 10, 17:07:50 GMT+0 - Investigating - We are currently investigating reports of an internet disruption affecting customers receiving their signal from a high site in Augrabies. Technicians are en-route to conduct onsite troubleshooting. Next Update: 19:45PM Nov 10, 17:37:50 GMT+0 - Identified - Technicians have arrived on site and have identified that there has been some damage to the electrical equipment supplying power to the high site. We are in the process of implementing alternative backup power as we speak. Update to follow soon. We sincerely apologize for any inconveniences caused. Nov 10, 18:52:19 GMT+0 - Monitoring - We have successfully implemented a failover/backup electrical system and all services have returned to normal. If you are still experiencing an issue please don't hesitate to get in touch with us. Thank you for your patience and we sincerely apologize for any inconveniences caused. Type: Incident

Duration: 12 hours and 20 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>05:27:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>17:07:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of an internet disruption affecting customers receiving their signal from a high site in Augrabies. Technicians are en-route to conduct onsite troubleshooting. Next Update: 19:45PM.</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>17:37:50</var> GMT+0</small><br><strong>Identified</strong> - Technicians have arrived on site and have identified that there has been some damage to the electrical equipment supplying power to the high site. We are in the process of implementing alternative backup power as we speak. Update to follow soon. We sincerely apologize for any inconveniences caused..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>18:52:19</var> GMT+0</small><br><strong>Monitoring</strong> - We have successfully implemented a failover/backup electrical system and all services have returned to normal. If you are still experiencing an issue please don't hesitate to get in touch with us. Thank you for your patience and we sincerely apologize for any inconveniences caused..</p> ]]> Mon, 10 Nov 2025 17:07:50 +0000 https://status.cititech.co.za/incident/cmhtebaoj00mno6wt5wzlliwm https://status.cititech.co.za/incident/cmhtebaoj00mno6wt5wzlliwm Keimoes (MLHK) - Outage Investigating Type: Incident Duration: 4 hours and 36 minutes Affected Components: Wireless Nov 6, 14:29:13 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Keimoes. Our network operations team is working to investigate the issue and will provide updates as soon as possible. Nov 6, 15:17:09 GMT+0 - Monitoring - Our technicians have identified the issue and repaired the faulty hardware. All customers are now back online, and we are monitoring the network to ensure continued stability. Nov 6, 19:05:28 GMT+0 - Resolved - The issue has been fully resolved, and all customers are back online. The network is stable, and normal service has been restored. We appreciate your patience and understanding throughout this outage. Type: Incident

Duration: 4 hours and 36 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>14:29:13</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Keimoes. Our network operations team is working to investigate the issue and will provide updates as soon as possible..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:17:09</var> GMT+0</small><br><strong>Monitoring</strong> - Our technicians have identified the issue and repaired the faulty hardware. All customers are now back online, and we are monitoring the network to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>19:05:28</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been fully resolved, and all customers are back online. The network is stable, and normal service has been restored. We appreciate your patience and understanding throughout this outage..</p> ]]> Thu, 6 Nov 2025 14:29:13 +0000 https://status.cititech.co.za/incident/cmhnivx3x008nffsloa4uwb88 https://status.cititech.co.za/incident/cmhnivx3x008nffsloa4uwb88 Evotel & Openserve Fiber Outage Type: Incident Duration: 1 day, 19 hours and 24 minutes Affected Components: Fibre Oct 29, 11:59:21 GMT+0 - Investigating - We are investigating reports of service disruption affecting some Openserve fiber customers in Kakamas, Keimoes and Upington as well as certain Evotel fiber customers in Upington. Our network operations team is actively investigating the issue and will provide an update as soon as possible. Oct 29, 12:48:01 GMT+0 - Identified - We have identified a communication issue between our network and our upstream providers. Most Evotel customers are currently back online however, we are still busy with investigating the connection for Openserve customers. Oct 30, 06:04:34 GMT+0 - Identified - Our upstream provider is still busy investigating and troubleshooting the communication issue between our network and Openserve. We will provide an update as soon as we receive further feedback from them. Apologies for any inconvenience caused. Oct 30, 18:36:51 GMT+0 - Monitoring - A fix has been implemented, and all customers have successfully reconnected. We will continue monitoring the network to ensure the solution remains effective and that stability is maintained. Oct 31, 07:23:04 GMT+0 - Resolved - The issue has been fully resolved, and all customers are back online. The network is stable, and normal service has been restored. We appreciate your patience and understanding throughout this outage. Type: Incident

Duration: 1 day, 19 hours and 24 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>11:59:21</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting some Openserve fiber customers in Kakamas, Keimoes and Upington as well as certain Evotel fiber customers in Upington. Our network operations team is actively investigating the issue and will provide an update as soon as possible..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>12:48:01</var> GMT+0</small><br><strong>Identified</strong> - We have identified a communication issue between our network and our upstream providers. Most Evotel customers are currently back online however, we are still busy with investigating the connection for Openserve customers..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>06:04:34</var> GMT+0</small><br><strong>Identified</strong> - Our upstream provider is still busy investigating and troubleshooting the communication issue between our network and Openserve. We will provide an update as soon as we receive further feedback from them. Apologies for any inconvenience caused..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>18:36:51</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented, and all customers have successfully reconnected. We will continue monitoring the network to ensure the solution remains effective and that stability is maintained..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>07:23:04</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been fully resolved, and all customers are back online. The network is stable, and normal service has been restored. We appreciate your patience and understanding throughout this outage..</p> ]]> Wed, 29 Oct 2025 11:59:21 +0000 https://status.cititech.co.za/incident/cmhby0czs01ia116aep5i6638 https://status.cititech.co.za/incident/cmhby0czs01ia116aep5i6638 Marchand (MCWT) Outage Investigating Type: Incident Duration: 5 hours and 33 minutes Affected Components: Wireless Oct 28, 14:48:17 GMT+0 - Monitoring - A fix has been implemented and we are currently monitoring the network to ensure it remains stable. Oct 28, 19:01:09 GMT+0 - Resolved - The network has remained stable and all customers are back online. Thank you for your understanding. Oct 28, 13:28:35 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Marchand and Witkop Eiland. Our network operations team is working to investigate the issue and will provide updates as soon as possible. Type: Incident

Duration: 5 hours and 33 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>14:48:17</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the network to ensure it remains stable..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>19:01:09</var> GMT+0</small><br><strong>Resolved</strong> - The network has remained stable and all customers are back online. Thank you for your understanding..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>13:28:35</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Marchand and Witkop Eiland. Our network operations team is working to investigate the issue and will provide updates as soon as possible..</p> ]]> Tue, 28 Oct 2025 13:28:35 +0000 https://status.cititech.co.za/incident/cmhalrlzg012ytkoyrp05l7n2 https://status.cititech.co.za/incident/cmhalrlzg012ytkoyrp05l7n2 VoIP - Service Outage Type: Incident Duration: 3 hours and 8 minutes Affected Components: VoIP Oct 24, 11:21:56 GMT+0 - Investigating - We are currently investigating reports of an outage affecting all VoIP phone services. Our team is working to identify the cause and restore connectivity as soon as possible. Oct 24, 11:51:33 GMT+0 - Monitoring - All VoIP phone services are now back online. We are actively monitoring the system to ensure stability and continued uptime. Oct 24, 14:29:33 GMT+0 - Resolved - The VoIP phone service issue has been fully resolved. All systems are stable and operating normally. Thank you for your patience and understanding while we worked to restore service. Type: Incident

Duration: 3 hours and 8 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>11:21:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of an outage affecting all VoIP phone services. Our team is working to identify the cause and restore connectivity as soon as possible..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>11:51:33</var> GMT+0</small><br><strong>Monitoring</strong> - All VoIP phone services are now back online. We are actively monitoring the system to ensure stability and continued uptime..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>14:29:33</var> GMT+0</small><br><strong>Resolved</strong> - The VoIP phone service issue has been fully resolved. All systems are stable and operating normally. Thank you for your patience and understanding while we worked to restore service..</p> ]]> Fri, 24 Oct 2025 11:21:56 +0000 https://status.cititech.co.za/incident/cmh4rh8d300ja83xebud11wt7 https://status.cititech.co.za/incident/cmh4rh8d300ja83xebud11wt7 Back End System Maintenance Type: Maintenance Duration: 1 hour Affected Components: Fibre, Wireless Oct 16, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 16, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 16, 15:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on our **back end system** at **17:00 on Thursday, 16 October 2025**. The maintenance is expected to take **approximately 60 minutes.** Service interruptions are anticipated during this time, and customers can expect limited to no connectivity. We apologize for the inconvenience caused and we appreciate your understanding and cooperation. Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our **back end system** at **17:00 on Thursday, 16 October 2025**. The maintenance is expected to take **approximately 60 minutes.** Service interruptions are anticipated during this time, and customers can expect limited to no connectivity. We apologize for the inconvenience caused and we appreciate your understanding and cooperation..</p> ]]> Thu, 16 Oct 2025 15:00:00 +0000 https://status.cititech.co.za/maintenance/cmgoxswqm044pargcddacgn4j https://status.cititech.co.za/maintenance/cmgoxswqm044pargcddacgn4j Marchand (MCWT) - Emergency Maintenance Type: Maintenance Duration: 1 hour Affected Components: Wireless Oct 15, 06:30:00 GMT+0 - Identified - Please note that **emergency maintenance will be conducted Wednesday, 15 October 2025, from 08:30 to 09:30**. This will affect **Wireless customers in the Marchand area**. During this time, you may experience **limited or no internet connectivity** but no down time is expected. We apologise for the inconvenience and appreciate your understanding as we work to ensure network stability. Oct 15, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 15, 07:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - Please note that **emergency maintenance will be conducted Wednesday, 15 October 2025, from 08:30 to 09:30**. This will affect **Wireless customers in the Marchand area**. During this time, you may experience **limited or no internet connectivity** but no down time is expected. We apologise for the inconvenience and appreciate your understanding as we work to ensure network stability..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 15 Oct 2025 06:30:00 +0000 https://status.cititech.co.za/maintenance/cmgqoz3vm02byfoky0kul11g3 https://status.cititech.co.za/maintenance/cmgqoz3vm02byfoky0kul11g3 Upington (SWKP) - Outage Type: Incident Duration: 1 day, 4 hours and 15 minutes Affected Components: Wireless Oct 12, 04:27:56 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Rosedale, Paballelo, Jooste Eiland, Kalksloot and surrounding areas. Our network operations team is working to investigate the issue and will provide updates as soon as possible. Oct 12, 05:55:45 GMT+0 - Monitoring - Our technicians identified an issue with the municipal power supply and have implemented an alternative solution. We will continue to monitor the site closely to minimize any further downtime. Oct 13, 08:43:12 GMT+0 - Resolved - All systems have remained stable and we have not observed any further issues. Type: Incident

Duration: 1 day, 4 hours and 15 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>04:27:56</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Rosedale, Paballelo, Jooste Eiland, Kalksloot and surrounding areas. Our network operations team is working to investigate the issue and will provide updates as soon as possible..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>05:55:45</var> GMT+0</small><br><strong>Monitoring</strong> - Our technicians identified an issue with the municipal power supply and have implemented an alternative solution. We will continue to monitor the site closely to minimize any further downtime..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>08:43:12</var> GMT+0</small><br><strong>Resolved</strong> - All systems have remained stable and we have not observed any further issues..</p> ]]> Sun, 12 Oct 2025 04:27:56 +0000 https://status.cititech.co.za/incident/cmgn7ed1b06ae11okcpm7crw2 https://status.cititech.co.za/incident/cmgn7ed1b06ae11okcpm7crw2 Keimoes (MLHK) - Outage Investigating Type: Incident Duration: 2 hours and 50 minutes Affected Components: Wireless Oct 9, 14:08:45 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Keimoes. Our network operations team is working to investigate the issue and will provide updates as soon as possible. Oct 9, 14:43:03 GMT+0 - Monitoring - Our technicians have identified the fault and replaced the necessary equipment. Services are being restored, and customers are reconnecting. We are actively monitoring the high site to ensure everything continues to operate smoothly. Oct 9, 16:58:37 GMT+0 - Resolved - All services have been restored. We have confirmed that the high site is operating normally, and all systems remain stable. Thank you for your patience. Type: Incident

Duration: 2 hours and 50 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:08:45</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Keimoes. Our network operations team is working to investigate the issue and will provide updates as soon as possible..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:43:03</var> GMT+0</small><br><strong>Monitoring</strong> - Our technicians have identified the fault and replaced the necessary equipment. Services are being restored, and customers are reconnecting. We are actively monitoring the high site to ensure everything continues to operate smoothly..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:58:37</var> GMT+0</small><br><strong>Resolved</strong> - All services have been restored. We have confirmed that the high site is operating normally, and all systems remain stable. Thank you for your patience..</p> ]]> Thu, 9 Oct 2025 14:08:45 +0000 https://status.cititech.co.za/incident/cmgjhtq2s0ap2mqsjov53ezk9 https://status.cititech.co.za/incident/cmgjhtq2s0ap2mqsjov53ezk9 Upington Wireless - Emergency Maintenance Type: Maintenance Duration: 2 hours Affected Components: Wireless Oct 7, 22:00:00 GMT+0 - Completed - Maintenance is now in progress Oct 7, 20:00:00 GMT+0 - Identified - Please note that **emergency maintenance will be conducted tonight, 07 October 2025, from 22:00 to 00:00**. This will affect **all Wireless customers in Upington**. During this time, you may experience **limited or no internet connectivity**. We apologise for the inconvenience and appreciate your understanding as we work to ensure network stability. Oct 7, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please note that **emergency maintenance will be conducted tonight, 07 October 2025, from 22:00 to 00:00**. This will affect **all Wireless customers in Upington**. During this time, you may experience **limited or no internet connectivity**. We apologise for the inconvenience and appreciate your understanding as we work to ensure network stability..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 7 Oct 2025 20:00:00 +0000 https://status.cititech.co.za/maintenance/cmggfl9mb01c7bwweirtumw2m https://status.cititech.co.za/maintenance/cmggfl9mb01c7bwweirtumw2m Upington Wireless - Degraded perfomance Type: Incident Duration: 5 days, 6 hours and 4 minutes Affected Components: Wireless Oct 7, 10:44:54 GMT+0 - Monitoring - Emergency maintenance has been scheduled to implement a permanent fix to the issues we have seen. Maintenance will be **tonight** at **22:00 - 00:00.** Oct 4, 08:10:23 GMT+0 - Identified - We have received complaints about intermittent internet disconnects on our wireless network affecting all wireless customers in Upington. The rout cause of the performance issues have been identified and our team is working on a fix. During this time you may still experience brief disconnects while we implement the solution. Oct 8, 05:20:49 GMT+0 - Monitoring - Maintenance has been successfully completed, and all systems are currently operating normally. At this time, we are not observing any issues, and overall system performance remains stable. Our team will continue to monitor the network closely to ensure ongoing stability. Oct 9, 14:14:11 GMT+0 - Resolved - All issues have been successfully resolved, and no further performance problems have been detected. Thank you for your patience and understanding. Type: Incident

Duration: 5 days, 6 hours and 4 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:44:54</var> GMT+0</small><br><strong>Monitoring</strong> - Emergency maintenance has been scheduled to implement a permanent fix to the issues we have seen. Maintenance will be **tonight** at **22:00 - 00:00.**.</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:10:23</var> GMT+0</small><br><strong>Identified</strong> - We have received complaints about intermittent internet disconnects on our wireless network affecting all wireless customers in Upington. The rout cause of the performance issues have been identified and our team is working on a fix. During this time you may still experience brief disconnects while we implement the solution..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>05:20:49</var> GMT+0</small><br><strong>Monitoring</strong> - Maintenance has been successfully completed, and all systems are currently operating normally. At this time, we are not observing any issues, and overall system performance remains stable. Our team will continue to monitor the network closely to ensure ongoing stability..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:14:11</var> GMT+0</small><br><strong>Resolved</strong> - All issues have been successfully resolved, and no further performance problems have been detected. Thank you for your patience and understanding..</p> ]]> Sat, 4 Oct 2025 08:10:23 +0000 https://status.cititech.co.za/incident/cmgbztlh305yn8kscjbufv8xj https://status.cititech.co.za/incident/cmgbztlh305yn8kscjbufv8xj Wireless Upington - Outage investigation Type: Incident Duration: 3 hours and 19 minutes Affected Components: Wireless Oct 3, 10:57:30 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Upington . Our network operations team is working to investigate the issue and will provide updates as soon as possible. Oct 3, 14:16:38 GMT+0 - Resolved - Cause of the outage has been identified and has been resolved. We apologise for any inconvenience caused during this time. Type: Incident

Duration: 3 hours and 19 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>10:57:30</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Upington . Our network operations team is working to investigate the issue and will provide updates as soon as possible..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:16:38</var> GMT+0</small><br><strong>Resolved</strong> - Cause of the outage has been identified and has been resolved. We apologise for any inconvenience caused during this time..</p> ]]> Fri, 3 Oct 2025 10:57:30 +0000 https://status.cititech.co.za/incident/cmgaqco2c01ybv7wlkbkbtrrd https://status.cititech.co.za/incident/cmgaqco2c01ybv7wlkbkbtrrd Kakamas & Upington backhauls down Type: Incident Duration: 5 hours and 31 minutes Affected Components: Fibre, Wireless Sep 25, 07:07:31 GMT+0 - Investigating - We are receiving reports that both Kakamas and Upington backhauls are currently down. We have reported this issue to our upstream provider who is currently investigating the issue. Sep 25, 07:15:25 GMT+0 - Investigating - Openserve FTTH services are also currently down Sep 25, 07:38:43 GMT+0 - Investigating - Upstream providers are continuing with their investigation of the outage. Update to follow soon. Sep 25, 08:42:15 GMT+0 - Identified - Upstream providers have identified the outage on their core network and are currently working to troubleshoot the cause of the outage. Next update in 2 hours. We apologize for any inconvenience caused Sep 25, 12:38:15 GMT+0 - Resolved - The outage has been repaired and all services are nominal Type: Incident

Duration: 5 hours and 31 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>07:07:31</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports that both Kakamas and Upington backhauls are currently down. We have reported this issue to our upstream provider who is currently investigating the issue..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>07:15:25</var> GMT+0</small><br><strong>Investigating</strong> - Openserve FTTH services are also currently down.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>07:38:43</var> GMT+0</small><br><strong>Investigating</strong> - Upstream providers are continuing with their investigation of the outage. Update to follow soon..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>08:42:15</var> GMT+0</small><br><strong>Identified</strong> - Upstream providers have identified the outage on their core network and are currently working to troubleshoot the cause of the outage. Next update in 2 hours. We apologize for any inconvenience caused.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>12:38:15</var> GMT+0</small><br><strong>Resolved</strong> - The outage has been repaired and all services are nominal.</p> ]]> Thu, 25 Sep 2025 07:07:31 +0000 https://status.cititech.co.za/incident/cmfz2m4dl06x3646tsn9cq5vo https://status.cititech.co.za/incident/cmfz2m4dl06x3646tsn9cq5vo FRDL Outage Type: Incident Duration: 2 hours and 7 minutes Affected Components: Wireless Sep 22, 04:49:00 GMT+0 - Investigating - We are investigating reports of service disruption affecting wireless clients in Keimoes ,Neilersdrift and Friersdale areas . Technicians have been dispatch to investigate the issue onsite. Sep 22, 05:37:42 GMT+0 - Identified - Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation. Sep 22, 06:10:14 GMT+0 - Monitoring - Internet services have been restored. We are currently recharging the batteries on the Highsite and will continue to monitor the network equipment and internet services for any changes. Sep 22, 06:56:24 GMT+0 - Resolved - We can confirm that the affected site is now fully operational and stable. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>04:49:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of service disruption affecting wireless clients in Keimoes ,Neilersdrift and Friersdale areas . Technicians have been dispatch to investigate the issue onsite. .</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>05:37:42</var> GMT+0</small><br><strong>Identified</strong> - Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>06:10:14</var> GMT+0</small><br><strong>Monitoring</strong> - Internet services have been restored. We are currently recharging the batteries on the Highsite and will continue to monitor the network equipment and internet services for any changes..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>06:56:24</var> GMT+0</small><br><strong>Resolved</strong> - We can confirm that the affected site is now fully operational and stable..</p> ]]> Mon, 22 Sep 2025 04:49:00 +0000 https://status.cititech.co.za/incident/cmfuncm0q00faxc92evtxihg8 https://status.cititech.co.za/incident/cmfuncm0q00faxc92evtxihg8 Scheduled Maintenance On SWKP Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Wireless Sep 12, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 12, 08:00:00 GMT+0 - Identified - Friday ( 12 September 2025), from 10:00 to 11:30 , we'll be conducting Scheduled maintenance on one of the access points on the highsite. During this period, internet services for some customers in some parts of Paballelo and Rosedale will be limited. We apologize for any inconvenience and assure you that we are working to minimize downtime as far as possible. We appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech. Sep 12, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Friday ( 12 September 2025), from 10:00 to 11:30 , we'll be conducting Scheduled maintenance on one of the access points on the highsite. During this period, internet services for some customers in some parts of Paballelo and Rosedale will be limited. We apologize for any inconvenience and assure you that we are working to minimize downtime as far as possible. We appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 12 Sep 2025 08:00:00 +0000 https://status.cititech.co.za/maintenance/cmfezopb600a7ue3glt76hkdy https://status.cititech.co.za/maintenance/cmfezopb600a7ue3glt76hkdy MLHK Outage Type: Incident Duration: 34 minutes Affected Components: Wireless Sep 9, 14:45:00 GMT+0 - Investigating - We are currently investigating an internet disruption affecting customers in Keimoes. Sep 9, 14:54:01 GMT+0 - Identified - Technicians have been dispatched to conduct further investigation at the affected site. Update to follow at 17:30PM. Sep 9, 15:19:12 GMT+0 - Resolved - Troubleshooting revealed a malfunctioning power component that caused the disruption. A fix was implemented, and the connection was restored. Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>14:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an internet disruption affecting customers in Keimoes..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>14:54:01</var> GMT+0</small><br><strong>Identified</strong> - Technicians have been dispatched to conduct further investigation at the affected site. Update to follow at 17:30PM..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>15:19:12</var> GMT+0</small><br><strong>Resolved</strong> - Troubleshooting revealed a malfunctioning power component that caused the disruption. A fix was implemented, and the connection was restored..</p> ]]> Tue, 9 Sep 2025 14:45:00 +0000 https://status.cititech.co.za/incident/cmfco6l7k009c8zjy2k3wdpor https://status.cititech.co.za/incident/cmfco6l7k009c8zjy2k3wdpor Partial Internet Outage Type: Incident Duration: 1 hour Affected Components: Wireless Aug 18, 09:30:00 GMT+0 - Investigating - We are currently investigating an internet disruption affecting customers in Rosedale, Paballelo and Progress. Technicians are en-route to investigate. Next update: 12:30PM Aug 18, 10:30:00 GMT+0 - Resolved - The cause of the issue was determined to be a faulty Access Point. Technicians replaced the affected Access Point after which all connections restored. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an internet disruption affecting customers in Rosedale, Paballelo and Progress. Technicians are en-route to investigate. Next update: 12:30PM.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Resolved</strong> - The cause of the issue was determined to be a faulty Access Point. Technicians replaced the affected Access Point after which all connections restored..</p> ]]> Mon, 18 Aug 2025 09:30:00 +0000 https://status.cititech.co.za/incident/cmegxu3c70001t07vmczmq0vv https://status.cititech.co.za/incident/cmegxu3c70001t07vmczmq0vv Major Outage Type: Incident Duration: 49 minutes Affected Components: Wireless Jul 18, 06:06:51 GMT+0 - Investigating - We are currently investigating an issue where some users are unable to access certain websites. Our technical team is actively working to identify and resolve the root cause. We’ll provide further updates as soon as we have more information. Thank you for your patience and understanding. Jul 18, 06:56:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>06:06:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users are unable to access certain websites. Our technical team is actively working to identify and resolve the root cause. We’ll provide further updates as soon as we have more information. Thank you for your patience and understanding..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>06:56:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 18 Jul 2025 06:06:51 +0000 https://status.cititech.co.za/incident/cmd8f2baf009qp0wnf8dbs4a1 https://status.cititech.co.za/incident/cmd8f2baf009qp0wnf8dbs4a1 OHTL Configuration Update Type: Maintenance Duration: 30 minutes Affected Components: Wireless Jul 16, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Jul 16, 21:00:00 GMT+0 - Identified - We are planning scheduled maintenance to update configuration at the affected site. During this time internet services might be limited. Jul 16, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance to update configuration at the affected site. During this time internet services might be limited. .</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 16 Jul 2025 21:00:00 +0000 https://status.cititech.co.za/maintenance/cmd62sy0d00q712t596qfhvd5 https://status.cititech.co.za/maintenance/cmd62sy0d00q712t596qfhvd5 Access Point Swap Out Type: Maintenance Duration: 30 minutes Affected Components: Wireless May 28, 15:30:00 GMT+0 - Completed - Maintenance has completed successfully May 28, 15:00:00 GMT+0 - Identified - Today ( 28 May 2025), from 17:00 to 17:30 , we'll be conducting maintenance on one of the access points on the highsite. During this period, internet services for some customers in Augrabies and parts of Marchand will be limited. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. We appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech. May 28, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Today ( 28 May 2025), from 17:00 to 17:30 , we'll be conducting maintenance on one of the access points on the highsite. During this period, internet services for some customers in Augrabies and parts of Marchand will be limited. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. We appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 28 May 2025 15:00:00 +0000 https://status.cititech.co.za/maintenance/cmb7plyuu0008oqy3etsko35q https://status.cititech.co.za/maintenance/cmb7plyuu0008oqy3etsko35q Power Capacity Upgrade Type: Maintenance Duration: 3 hours Affected Components: Wireless May 28, 04:00:01 GMT+0 - Identified - Maintenance is now in progress May 28, 04:00:00 GMT+0 - Identified - Tomorrow ( 28 May 2025), from 06:00 to 09:00 , we'll be conducting scheduled maintenance to improve power capacity for the Highsite to limit any future downtimes. During this period, internet services for all wireless customers in the Augrabies, parts of Marchand, Alheit, Rooipad and Blouputs area will be limited. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Also remember to save your work. We apologize for any inconvenience caused and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech. May 28, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Tomorrow ( 28 May 2025), from 06:00 to 09:00 , we'll be conducting scheduled maintenance to improve power capacity for the Highsite to limit any future downtimes. During this period, internet services for all wireless customers in the Augrabies, parts of Marchand, Alheit, Rooipad and Blouputs area will be limited. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Also remember to save your work. We apologize for any inconvenience caused and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 28 May 2025 04:00:00 +0000 https://status.cititech.co.za/maintenance/cmb684vg8000s3gmfos88uz7k https://status.cititech.co.za/maintenance/cmb684vg8000s3gmfos88uz7k Electrical Maintenance Type: Maintenance Duration: 1 hour Affected Components: Wireless May 8, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully May 8, 22:00:00 GMT+0 - Identified - Tomorrow ( 8 May 2025), from 24:00 to 01:00 ( 9 May 2025) , we'll be conducting required certificate of compliance at our office which will cause all internet in Kakamas, Langverwagt, Cille, Marchant, Augrabies, Bloupitz, Keimoes and friersdale area to go offline. During this period, internet services for all wireless customers in the Kakamas, Langverwagt, Cille, Marchant, Augrabies, Bloupitz, Keimoes and friersdale area will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech May 8, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Tomorrow ( 8 May 2025), from 24:00 to 01:00 ( 9 May 2025) , we'll be conducting required certificate of compliance at our office which will cause all internet in Kakamas, Langverwagt, Cille, Marchant, Augrabies, Bloupitz, Keimoes and friersdale area to go offline. During this period, internet services for all wireless customers in the Kakamas, Langverwagt, Cille, Marchant, Augrabies, Bloupitz, Keimoes and friersdale area will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 8 May 2025 22:00:00 +0000 https://status.cititech.co.za/maintenance/cmae2owqw001k11h8jptejqyu https://status.cititech.co.za/maintenance/cmae2owqw001k11h8jptejqyu Malanshoek (MLHK) Backhaul Upgrade Type: Maintenance Duration: 2 hours and 13 minutes Affected Components: Wireless Apr 15, 08:28:09 GMT+0 - Identified - Backhaul has been replaced and the link has established. Further alignment to be done to optimise the connection. Apr 15, 19:30:00 GMT+0 - Identified - Tomorrow ( 15 April 2025), from 09:30 to 12:30 , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Keimoes area. During this period, internet services for all wireless customers in the Keimoes area will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech Apr 15, 10:41:33 GMT+0 - Completed - Backhaul has been replaced and link is good. No further downtime expected and all customers are online. Type: Maintenance

Duration: 2 hours and 13 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>08:28:09</var> GMT+0</small><br><strong>Identified</strong> - Backhaul has been replaced and the link has established. Further alignment to be done to optimise the connection..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - Tomorrow ( 15 April 2025), from 09:30 to 12:30 , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Keimoes area. During this period, internet services for all wireless customers in the Keimoes area will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>10:41:33</var> GMT+0</small><br><strong>Completed</strong> - Backhaul has been replaced and link is good. No further downtime expected and all customers are online..</p> ]]> Tue, 15 Apr 2025 19:30:00 +0000 https://status.cititech.co.za/maintenance/cm9h6y9nz005qzctxwc4ta4fu https://status.cititech.co.za/maintenance/cm9h6y9nz005qzctxwc4ta4fu Friersdale Backhaul Upgrade Type: Maintenance Duration: 2 hours and 30 minutes Affected Components: Wireless Mar 12, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 11, 21:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 21:30:00 GMT+0 - Identified - **Tuesday (11 Mar 2025), from 11:30 to 14:00** , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Keimoes and Friersdale area. During this period, **internet services for all wireless customers in the Keimoes and Friersdale** **area will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identified</strong> - **Tuesday (11 Mar 2025), from 11:30 to 14:00** , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Keimoes and Friersdale area. During this period, **internet services for all wireless customers in the Keimoes and Friersdale** **area will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech.</p> ]]> Tue, 11 Mar 2025 21:30:00 +0000 https://status.cititech.co.za/maintenance/cm839fz5q002d10vth1l0kbmo https://status.cititech.co.za/maintenance/cm839fz5q002d10vth1l0kbmo Malanshoek Backhaul Swap Out Type: Maintenance Duration: 30 minutes Affected Components: Wireless Mar 11, 13:30:00 GMT+0 - Completed - Maintenance has completed successfully Mar 11, 13:00:00 GMT+0 - Identified - **Tuesday (11 Mar 2025), from 15:00 to 15:30** , we'll be conducting scheduled maintenance to swap out the backhaul supplying internet for customers in the Keimoes area. During this period, **internet services for all wireless customers in the Keimoes** **area will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech Mar 11, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Tuesday (11 Mar 2025), from 15:00 to 15:30** , we'll be conducting scheduled maintenance to swap out the backhaul supplying internet for customers in the Keimoes area. During this period, **internet services for all wireless customers in the Keimoes** **area will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 11 Mar 2025 13:00:00 +0000 https://status.cititech.co.za/maintenance/cm839qgdz0002gpbjjwwmmugh https://status.cititech.co.za/maintenance/cm839qgdz0002gpbjjwwmmugh Witkop Eiland Backhaul Upgrade Type: Maintenance Duration: 1 day, 11 hours and 32 minutes Affected Components: Wireless Feb 21, 08:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 21, 08:30:00 GMT+0 - Identified - Friday (21 Feb 2025), from 10:30 to 14:30 , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Witkop eiland area. During this period, internet services for all wireless customers in the Marchand and Witkop eiland area will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech Feb 21, 09:05:31 GMT+0 - Completed - The backhaul has been replaced, and all services are fully restored. Thank you for your patience. Type: Maintenance

Duration: 1 day, 11 hours and 32 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>08:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - Friday (21 Feb 2025), from 10:30 to 14:30 , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Witkop eiland area. During this period, internet services for all wireless customers in the Marchand and Witkop eiland area will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech.</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>09:05:31</var> GMT+0</small><br><strong>Completed</strong> - The backhaul has been replaced, and all services are fully restored. Thank you for your patience..</p> ]]> Fri, 21 Feb 2025 08:30:00 +0000 https://status.cititech.co.za/maintenance/cm7d4pmih000n58ikf6vnq1mv https://status.cititech.co.za/maintenance/cm7d4pmih000n58ikf6vnq1mv Marchand Backhaul Upgrade Type: Maintenance Duration: 3 hours and 22 minutes Affected Components: Wireless Feb 21, 04:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 21, 07:52:23 GMT+0 - Completed - The backhaul has been replaced, and all services are fully restored. Thank you for your patience. Feb 21, 04:30:00 GMT+0 - Identified - **Friday (21 Feb 2025), from 06:30 to 10:30** , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Marchand and Witkop eiland area. During this period, **internet services for all wireless customers in the Marchand and Witkop eiland** **area will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech Type: Maintenance

Duration: 3 hours and 22 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>04:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>07:52:23</var> GMT+0</small><br><strong>Completed</strong> - The backhaul has been replaced, and all services are fully restored. Thank you for your patience..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Identified</strong> - **Friday (21 Feb 2025), from 06:30 to 10:30** , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Marchand and Witkop eiland area. During this period, **internet services for all wireless customers in the Marchand and Witkop eiland** **area will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech.</p> ]]> Fri, 21 Feb 2025 04:30:00 +0000 https://status.cititech.co.za/maintenance/cm7bu5e9r006bhy5wspa3dkl6 https://status.cititech.co.za/maintenance/cm7bu5e9r006bhy5wspa3dkl6 Emergency Backhaul Maintenance Cillie Type: Maintenance Duration: 9 hours Affected Components: Wireless Feb 21, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully Feb 20, 22:30:00 GMT+0 - Identified - On **Friday, 21 February 2025**, from **11:30 to 13:30**, we will be performing emergency maintenance on the backhaul serving **Cillie**. **No downtime is expected**, but there is a slight chance of brief interruptions for wireless customers in **Cillie and parts of Alheit**. We apologize for any inconvenience and appreciate your patience as we work to ensure network stability. **Please prepare in advance:** * Complete important online tasks or downloads beforehand. * Save your work and disconnect devices that require internet access. Thank you for your understanding! Feb 20, 22:30:00 GMT+0 - Identified - On **Friday, 21 February 2025**, from **12:30 to 14:30**, we will be performing emergency maintenance on the backhaul serving **Cillie**. **No downtime is expected**, but there is a slight chance of brief interruptions for wireless customers in **Cillie and parts of Alheit**. We apologize for any inconvenience and appreciate your patience as we work to ensure network stability. **Please prepare in advance:** * Complete important online tasks or downloads beforehand. * Save your work and disconnect devices that require internet access. Thank you for your understanding! Type: Maintenance

Duration: 9 hours

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - On **Friday, 21 February 2025**, from **11:30 to 13:30**, we will be performing emergency maintenance on the backhaul serving **Cillie**. **No downtime is expected**, but there is a slight chance of brief interruptions for wireless customers in **Cillie and parts of Alheit**. We apologize for any inconvenience and appreciate your patience as we work to ensure network stability. **Please prepare in advance:** * Complete important online tasks or downloads beforehand. * Save your work and disconnect devices that require internet access. Thank you for your understanding!.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - On **Friday, 21 February 2025**, from **12:30 to 14:30**, we will be performing emergency maintenance on the backhaul serving **Cillie**. **No downtime is expected**, but there is a slight chance of brief interruptions for wireless customers in **Cillie and parts of Alheit**. We apologize for any inconvenience and appreciate your patience as we work to ensure network stability. **Please prepare in advance:** * Complete important online tasks or downloads beforehand. * Save your work and disconnect devices that require internet access. Thank you for your understanding!.</p> ]]> Thu, 20 Feb 2025 22:30:00 +0000 https://status.cititech.co.za/maintenance/cm7ekjcp6000gzxg00n8j8rgz https://status.cititech.co.za/maintenance/cm7ekjcp6000gzxg00n8j8rgz Emergency Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Wireless Dec 3, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 3, 09:30:00 GMT+0 - Identified - **Today (03 Dec 2024), from 11:30 to 12:00** , we'll be conducting emergency maintenance to improve connectivity for customers in the Louisvale weg area. During this period, **internet services for all wireless customers in the** **Louisvale weg area will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech Dec 3, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - **Today (03 Dec 2024), from 11:30 to 12:00** , we'll be conducting emergency maintenance to improve connectivity for customers in the Louisvale weg area. During this period, **internet services for all wireless customers in the** **Louisvale weg area will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech.</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 3 Dec 2024 09:30:00 +0000 https://status.cititech.co.za/maintenance/cm485tdqg000s12uwx7d9o0fp https://status.cititech.co.za/maintenance/cm485tdqg000s12uwx7d9o0fp Upington Backhaul Relocation Type: Maintenance Duration: 5 hours Affected Components: Wireless Nov 27, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 27, 20:00:00 GMT+0 - Identified - **Today (27 Nov 2024), from 22:00 to 02:00**, we'll be conducting critical maintenance to relocate our Upington backhaul. During this period, **internet services for all** **Upington wireless customers will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech Nov 28, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Today (27 Nov 2024), from 22:00 to 02:00**, we'll be conducting critical maintenance to relocate our Upington backhaul. During this period, **internet services for all** **Upington wireless customers will be completely unavailable**. We apologize for any inconvenience and assure you we're working to minimize downtime. Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access. We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech .</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 27 Nov 2024 20:00:00 +0000 https://status.cititech.co.za/maintenance/cm3zlizl10003jjl6pumo9p5l https://status.cititech.co.za/maintenance/cm3zlizl10003jjl6pumo9p5l