Citi-Tech South Africa - Malanshoek (MLHK) Outage – Incident details

A temporary workaround has been implemented for Malanshoek, restoring connectivity for customers in Keimoes.

However, this is not a permanent solution, and a more robust fix will be put in place during the week. Maintenance will be scheduled in advance, and customers will be notified beforehand.

Customers may experience higher than normal latency, but further optimizations will be made to improve the connection.

We sincerely apologize for any inconvenience and appreciate your patience. Thank you for your support!

Additional damage has been discovered at Malanshoek, and our technicians are working on a plan to replace the affected equipment to restore the backhaul connection to bring customers in Keimoes back online as soon as possible.

We will provide further updates as work progresses.

Our technicians have implemented a workaround, and the high site at Friersdale is now online, restoring connectivity for all customers.

Work is still in progress at Malanshoek, and we will provide an update shortly. Please expect the next update by 14:30.

Our technicians have identified that the cause of the disruption is due to lightning damage affecting our network hardware. Efforts are underway to replace affected equipment and restore services.

Our technicians are enroute to Malanshoek to determine the cause. Further updates to follow once further investigation has been completed