Citi-Tech South Africa - Cilie (CILE) Outage – Incident details

All systems operational

Cilie (CILE) Outage

Resolved
Partial outage
Started 2 months agoLasted about 10 hours

Affected

Wireless

Partial outage from 4:55 AM to 2:58 PM

Updates
  • Resolved
    Resolved

    Our wireless internet service has been fully restored following the restoration of power to the networking equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    Internet services have been restored. The Highsite batteries are currently charging. We will continue to monitor both the Highsite and the network for any changes.

  • Identified
    Identified

    Our tehcnicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network opertaion.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Cilie and alheit area. Technicians will be dispatched to investigate the issue.