Citi-Tech South Africa - Notice history

Issue will be resolved following emergency maintenance

Internet services have been restored after implementing a solution to restore power to the networking equipment. A permanent solution is planned for the coming week.

Our wireless internet service has been fully restored following the replacement of a faulty charge controller that was causing irregular power. All networking equipment remains stable, and we are monitoring the system closely. We appreciate your patience and apologize for any inconvenience caused during the outage.

Our wireless internet service has been fully restored after replacing the batteries. We appreciate your patience and apologize for any inconvenience caused during the outage.

We have replaced the batteries at the Highsite and internet service has been restored. We will continue to monitor both the Highsite and the network for any changes.

Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation.

The Upstream Provider has restored connectivity and we are observing services coming back online.

We are monitoring the network for any anomalies.

We sincerely apologize for any inconvenience caused and thank you for your patience.

We have communicated with the Upstream Provider, who has identified the issue and is currently working on restoring the affected services.

Update to follow at 21:20

Our wireless internet service has been fully restored following the battery swap out on the highsite. We thank you for your patience and apologize for any inconvenience caused during this period.

We have added a additional battery to the site to provide an extra charge to our network equipment and swapped out one of the batteries. We will monitor the network for any changes.

We’ve observed that the Highsite is back online. The disruption was caused by power affecting our network facilities. To prevent further downtime, a technician will be dispatched later today to replace the batteries on the Highsite. Please note that a brief service interruption is expected during the battery replacement.

Our wireless internet service has been fully restored following the replacement of the bracket and alignment done on the backhaul. We thank you for your patience and apologize for any inconvenience caused during this period.

Our technicians have identified that the disruption was caused by a broken bracket on the main backhaul at the Highsite. Efforts are currently underway to replace the bracket and restore network operations.

Due to the severe weather conditions, we will be dispatching a technician tomorrow to further investigate the issue, as there is a possibility of storm and lightning related damage.

We have identified that the cause of the disruption is due to severe weather impacting our network facilities. Our team is actively monitoring both the weather conditions and the network status, and we will provide further updates as soon as possible.

Our wireless internet service has been fully restored following the restoration of power to the networking equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

We have observed that services are restored once we have restored power to the networking equipment. We have temporary swapped out the batteries of the Highsite and we have narrowed the outage down to a braker that tripped. We will further monitored the network for any changes.

Our tehcnicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network opertaion.

Our wireless internet service has been fully restored following the restoration of power to the networking equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

Internet services have been restored. We are currently recharging the batteries on the Highsite and will continue to monitor internet services for any changes.

Our tehcnicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network opertaion.