Citi-Tech South Africa - Notice history

All systems operational

Wireless - Operational

Fibre - Operational

LTE/5G - Operational

VoIP - Operational

Hosting - Operational

Notice history

Nov 2025

No notices reported this month

Oct 2025

Evotel & Openserve Fiber Outage
  • Resolved
    Resolved

    The issue has been fully resolved, and all customers are back online. The network is stable, and normal service has been restored.

    We appreciate your patience and understanding throughout this outage.

  • Monitoring
    Monitoring

    A fix has been implemented, and all customers have successfully reconnected. We will continue monitoring the network to ensure the solution remains effective and that stability is maintained.

  • Update
    Update

    Our upstream provider is still busy investigating and troubleshooting the communication issue between our network and Openserve. We will provide an update as soon as we receive further feedback from them.

    Apologies for any inconvenience caused.

  • Identified
    Identified

    We have identified a communication issue between our network and our upstream providers. Most Evotel customers are currently back online however, we are still busy with investigating the connection for Openserve customers.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting some Openserve fiber customers in Kakamas, Keimoes and Upington as well as certain Evotel fiber customers in Upington. Our network operations team is actively investigating the issue and will provide an update as soon as possible.

Marchand (MCWT) Outage Investigating
  • Resolved
    Resolved

    The network has remained stable and all customers are back online.

    Thank you for your understanding.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the network to ensure it remains stable.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Marchand and Witkop Eiland. Our network operations team is working to investigate the issue and will provide updates as soon as possible.

VoIP - Service Outage
  • Resolved
    Resolved

    The VoIP phone service issue has been fully resolved. All systems are stable and operating normally.

    Thank you for your patience and understanding while we worked to restore service.

  • Monitoring
    Monitoring

    All VoIP phone services are now back online. We are actively monitoring the system to ensure stability and continued uptime.

  • Investigating
    Investigating

    We are currently investigating reports of an outage affecting all VoIP phone services. Our team is working to identify the cause and restore connectivity as soon as possible.

Back End System Maintenance
  • Completed
    October 16, 2025 at 4:00 PM
    Completed
    October 16, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    October 16, 2025 at 3:00 PM
    In progress
    October 16, 2025 at 3:00 PM
    Maintenance is now in progress
  • Planned
    October 16, 2025 at 3:00 PM
    Planned
    October 16, 2025 at 3:00 PM

    We will be performing scheduled maintenance on our back end system at 17:00 on Thursday, 16 October 2025. The maintenance is expected to take approximately 60 minutes.

    Service interruptions are anticipated during this time, and customers can expect limited to no connectivity.

    We apologize for the inconvenience caused and we appreciate your understanding and cooperation.

Marchand (MCWT) - Emergency Maintenance
  • Completed
    October 15, 2025 at 7:30 AM
    Completed
    October 15, 2025 at 7:30 AM
    Maintenance has completed successfully
  • In progress
    October 15, 2025 at 6:30 AM
    In progress
    October 15, 2025 at 6:30 AM
    Maintenance is now in progress
  • Planned
    October 15, 2025 at 6:30 AM
    Planned
    October 15, 2025 at 6:30 AM

    Please note that emergency maintenance will be conducted Wednesday, 15 October 2025, from 08:30 to 09:30. This will affect Wireless customers in the Marchand area.

    During this time, you may experience limited or no internet connectivity but no down time is expected. We apologise for the inconvenience and appreciate your understanding as we work to ensure network stability.

Sep 2025

Kakamas & Upington backhauls down
  • Resolved
    Resolved

    The outage has been repaired and all services are nominal

  • Identified
    Identified

    Upstream providers have identified the outage on their core network and are currently working to troubleshoot the cause of the outage. Next update in 2 hours. We apologize for any inconvenience caused

  • Update
    Update

    Upstream providers are continuing with their investigation of the outage. Update to follow soon.

  • Update
    Update

    Openserve FTTH services are also currently down

  • Investigating
    Investigating

    We are receiving reports that both Kakamas and Upington backhauls are currently down. We have reported this issue to our upstream provider who is currently investigating the issue.

FRDL Outage
  • Resolved
    Resolved

    We can confirm that the affected site is now fully operational and stable.

  • Monitoring
    Monitoring

    Internet services have been restored. We are currently recharging the batteries on the Highsite and will continue to monitor the network equipment and internet services for any changes.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Keimoes ,Neilersdrift and Friersdale areas . Technicians have been dispatch to investigate the issue onsite.

Scheduled Maintenance On SWKP
  • Completed
    September 12, 2025 at 9:30 AM
    Completed
    September 12, 2025 at 9:30 AM
    Maintenance has completed successfully
  • In progress
    September 12, 2025 at 8:00 AM
    In progress
    September 12, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    September 12, 2025 at 8:00 AM
    Planned
    September 12, 2025 at 8:00 AM

    Friday ( 12 September 2025), from 10:00 to 11:30 , we'll be conducting Scheduled maintenance on one of the access points on the highsite.

    During this period, internet services for some customers in some parts of Paballelo and Rosedale will be limited. We apologize for any inconvenience and assure you that we are working to minimize downtime as far as possible.


    We appreciate your understanding as we strive to improve our services.

    Thank you for choosing Citi-Tech.

MLHK Outage
  • Resolved
    Resolved

    Troubleshooting revealed a malfunctioning power component that caused the disruption. A fix was implemented, and the connection was restored.

  • Identified
    Identified

    Technicians have been dispatched to conduct further investigation at the affected site.

    Update to follow at 17:30PM.

  • Investigating
    Investigating

    We are currently investigating an internet disruption affecting customers in Keimoes.

Sep 2025 to Nov 2025

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