Citi-Tech South Africa - Notice history

All systems operational

Wireless - Operational

Fibre - Operational

LTE/5G - Operational

VoIP - Operational

Hosting - Operational

Notice history

Sep 2025

Scheduled Maintenance On SWKP
Scheduled for September 12, 2025 at 7:30 AM – 9:00 AM about 2 hours
  • Planned
    September 12, 2025 at 7:30 AM
    Planned
    September 12, 2025 at 7:30 AM

    Friday ( 12 September 2025), from 09:30 to 11:00 , we'll be conducting Scheduled maintenance on one of the access points on the highsite.

    During this period, internet services for some customers in some parts of Paballelo and Rosedale will be limited. We apologize for any inconvenience and assure you that we are working to minimize downtime as far as possible.


    We appreciate your understanding as we strive to improve our services.

    Thank you for choosing Citi-Tech.

MLHK Outage
  • Resolved
    Resolved

    Troubleshooting revealed a malfunctioning power component that caused the disruption. A fix was implemented, and the connection was restored.

  • Identified
    Identified

    Technicians have been dispatched to conduct further investigation at the affected site.

    Update to follow at 17:30PM.

  • Investigating
    Investigating

    We are currently investigating an internet disruption affecting customers in Keimoes.

Aug 2025

Partial Internet Outage
  • Resolved
    Resolved

    The cause of the issue was determined to be a faulty Access Point. Technicians replaced the affected Access Point after which all connections restored.

  • Investigating
    Investigating

    We are currently investigating an internet disruption affecting customers in Rosedale, Paballelo and Progress.

    Technicians are en-route to investigate.

    Next update: 12:30PM

Jul 2025

Major Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue where some users are unable to access certain websites. Our technical team is actively working to identify and resolve the root cause.

    We’ll provide further updates as soon as we have more information. Thank you for your patience and understanding.

Partial Website Access Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing services restoring to normal. We are monitoring the network to observe any further issues.

  • Identified
    Identified

    This issue has been escalated to our backhaul provider for investigation.

  • Investigating
    Investigating

    We are currently investigating an issue where some customers are unable to access certain websites. Our technical team is actively working to identify and resolve the root cause.

    We’ll provide further updates as soon as we have more information. Thank you for your patience and understanding.

OHTL Configuration Update
  • Completed
    July 16, 2025 at 9:30 PM
    Completed
    July 16, 2025 at 9:30 PM
    Maintenance has completed successfully
  • In progress
    July 16, 2025 at 9:00 PM
    In progress
    July 16, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 16, 2025 at 9:00 PM
    Planned
    July 16, 2025 at 9:00 PM

    We are planning scheduled maintenance to update configuration at the affected site. During this time internet services might be limited.

Swartkop Outage
  • Resolved
    Resolved

    A network communication issue at the high site was identified and rectified, after which services restored.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Jooste Eiland, Leseding, Morning-Glory, Rosedale and Paballelo. Technicians have been dispatched to investigate the issue.

Swartkop (SWKP) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully restored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Leseding, Morning-Glory, Rosedale and Paballelo. Technicians have been dispatched to investigate the issue.

Jul 2025 to Sep 2025

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