Citi-Tech South Africa - Umbra (UMBR) Outage – Incident details

All systems operational

Umbra (UMBR) Outage

Resolved
Partial outage
Started about 1 month agoLasted 1 day

Affected

Wireless

Partial outage from 4:44 PM to 5:36 PM

Updates
  • Resolved
    Resolved

    Our wireless internet service has been fully restored following the restoration of power to the networking equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services are restored once we have restored power to the networking equipment. We have temporary swapped out the batteries of the Highsite and we have narrowed the outage down to a braker that tripped. We will further monitored the network for any changes.

  • Identified
    Identified

    Our tehcnicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network opertaion.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Dakota, CBD and industrial area. We have dispatch a technician to investigate the issue onsite.