Citi-Tech South Africa - Renosterkop (REKO) Outage – Incident details

Our wireless internet service has been fully restored following the replacement of the bracket and alignment done on the backhaul. We thank you for your patience and apologize for any inconvenience caused during this period.

Our technicians have identified that the disruption was caused by a broken bracket on the main backhaul at the Highsite. Efforts are currently underway to replace the bracket and restore network operations.

Due to the severe weather conditions, we will be dispatching a technician tomorrow to further investigate the issue, as there is a possibility of storm and lightning related damage.

We have identified that the cause of the disruption is due to severe weather impacting our network facilities. Our team is actively monitoring both the weather conditions and the network status, and we will provide further updates as soon as possible.