Citi-Tech South Africa - Renosterkop (REKO) Outage – Incident details

Renosterkop (REKO) Outage

Resolved
Major outage
Started 15 days agoLasted about 24 hours

Affected

Wireless

Major outage from 5:34 PM to 5:11 PM

Updates
  • Resolved
    Resolved

    Our wireless internet service has been fully restored following the replacement of the bracket and alignment done on the backhaul. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Update
    Update

    Our technicians have identified that the disruption was caused by a broken bracket on the main backhaul at the Highsite. Efforts are currently underway to replace the bracket and restore network operations.

  • Update
    Update

    Due to the severe weather conditions, we will be dispatching a technician tomorrow to further investigate the issue, as there is a possibility of storm and lightning related damage.

  • Identified
    Identified

    We have identified that the cause of the disruption is due to severe weather impacting our network facilities. Our team is actively monitoring both the weather conditions and the network status, and we will provide further updates as soon as possible.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Augrabies, Rooipad and Bloupitz area . Our network operations team is working to investigate the issue and will provide updates as soon as possible.