Citi-Tech South Africa - Cilie (CILE) Outage – Incident details

Cilie (CILE) Outage

Resolved
Partial outage 30 %
Started 5 days agoLasted about 4 hours

Affected

Wireless

Partial outage from 6:36 AM to 10:50 AM

Updates
  • Resolved
    Resolved

    Our wireless internet service has been fully restored following the restoration of power to the networking equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Cilie and Alheit area. Technicians will be dispatched to investigate the issue.