Citi-Tech South Africa - Internet outage – Incident details

The network has remained stable, and all customers have successfully reconnected.

We apologise for any inconvenience caused during this time and appreciate your patience.

All services have remained stable since this afternoon, and we are continuing to monitor to ensure everything stays fully operational.

If you are still experiencing any issues, please feel free to reach out to our support team so that we can assist to get you online as soon as possible.

We are seeing services restoring, but we are waiting for final confirmation that the issue has been fully addressed.

We are currently monitoring multiple services for any discrepancies or changes.

We have confirmation that the fault is originating on the backhaul providing connectivity to multiple towns. This will affect almost all connectivity and all providers in the area.

Our upstream provider’s engineers are already troubleshooting the fault and working to restore connectivity as quickly as possible. At this stage, we unfortunately have not received an ETA from them. As soon as we do, it will be posted here.

We sincerely apologize for any inconvenience caused and we thank you for your patience and understanding.