Citi-Tech South Africa - Notice history

All systems operational

Wireless - Operational

Fibre - Operational

LTE/5G - Operational

VoIP - Operational

Hosting - Operational

Notice history

Jul 2025

Major Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue where some users are unable to access certain websites. Our technical team is actively working to identify and resolve the root cause.

    We’ll provide further updates as soon as we have more information. Thank you for your patience and understanding.

Partial Website Access Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing services restoring to normal. We are monitoring the network to observe any further issues.

  • Identified
    Identified

    This issue has been escalated to our backhaul provider for investigation.

  • Investigating
    Investigating

    We are currently investigating an issue where some customers are unable to access certain websites. Our technical team is actively working to identify and resolve the root cause.

    We’ll provide further updates as soon as we have more information. Thank you for your patience and understanding.

OHTL Configuration Update
  • Completed
    July 16, 2025 at 9:30 PM
    Completed
    July 16, 2025 at 9:30 PM
    Maintenance has completed successfully
  • In progress
    July 16, 2025 at 9:00 PM
    In progress
    July 16, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 16, 2025 at 9:00 PM
    Planned
    July 16, 2025 at 9:00 PM

    We are planning scheduled maintenance to update configuration at the affected site. During this time internet services might be limited.

Swartkop Outage
  • Resolved
    Resolved

    A network communication issue at the high site was identified and rectified, after which services restored.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Jooste Eiland, Leseding, Morning-Glory, Rosedale and Paballelo. Technicians have been dispatched to investigate the issue.

Swartkop (SWKP) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully restored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Leseding, Morning-Glory, Rosedale and Paballelo. Technicians have been dispatched to investigate the issue.

Jun 2025

Upington Evotel
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have not received an official update from Evotel regarding this outage but it appears that all services have resumed to normal. We will be monitoring this for the next few hours.

  • Update
    Update

    Evotel are aware of the network outage affecting your Upington. Their technicians are on site running investigations. Next update 2pm.

  • Investigating
    Investigating

    We are receiving reports from Upington Evotel customers experiencing no connectivity. We are currently investigating this incident and are working with Evotel to identify this issue.

Cilie (CILE) Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Internet services have been restored. We are currently recharging the batteries at the Highsite and will continue to monitor the network for any further changes.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Cilie and Alheit area. Technicians have been dispatched to investigate the issue.

Umbra (UMBR) Outage
  • Resolved
    Resolved

    Our internet services has been fully restored following the re-establishment in communication between the highsite and our backhaul. We thank you for your patients and apologies for any inconvenience caused.

  • Monitoring
    Monitoring

    All customers have reconnected and internet services have been restored. The cause of the outage was due to a break in communication between our highsite and backhaul. We will further monitor the network for any changes.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Upington CBD, Industrial and Dakota area. Technicians will be dispatched to investigate the issue onsite.

Service Interruption – Inbound & Outbound Calling Affected
  • Resolved
    Resolved

    All services are operating nominally and we have received confirmation from our upstream provider that everything is in order

  • Monitoring
    Monitoring

    Services are returning to normal with outbound and inbound calls working again.

    We are currently monitoring the services. We are waiting on final feedback from the Upstream Provider that all issues have been resolved.

  • Identified
    Identified

    The issue has been traced to the Upstream Provider and duly escalated to them. The Upstream Provider has confirmed that they have identified the issue and are actively working on restoring the affected services.

    Further updates to follow as soon as possible.

    We apologize for the inconvenience this is causing.

  • Investigating
    Investigating
    We are currently investigating an issue where some VoIP subscribers are unable to make or receive calls. This has our team's utmost attention and will be relevantly escalated as soon as the cause is identified.
Cilie (CILE) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully restored following the restoration of power to the networking equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Cilie and Alheit area. Technicians will be dispatched to investigate the issue.

May 2025

Cilie (CILE) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully restored following the replacement of a faulty charge controller that was causing irregular power. All networking equipment remains stable, and we are monitoring the system closely. We appreciate your patience and apologize for any inconvenience caused during the outage.

  • Monitoring
    Monitoring
    OOur technician identified a faulty charge controller, causing irregular power to the networking equipment. The controller has been replaced, and we are now monitoring the high site to ensure it remains stable and online.
  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Cilie and Alheit area. Technicians will be dispatched to investigate the issue.

Cilie (CILE) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully restored after replacing the batteries. We appreciate your patience and apologize for any inconvenience caused during the outage.

  • Monitoring
    Monitoring

    We have replaced the batteries at the Highsite and internet service has been restored. We will continue to monitor both the Highsite and the network for any changes.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Cilie and Alheit area. Technicians will be dispatched to investigate the issue.

Fibre Internet Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The Upstream Provider has restored connectivity and we are observing services coming back online.

    We are monitoring the network for any anomalies.

    We sincerely apologize for any inconvenience caused and thank you for your patience.

  • Identified
    Identified

    We have communicated with the Upstream Provider, who has identified the issue and is currently working on restoring the affected services.


    Update to follow at 21:20

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting fibre customers . Our network operations team is actively investigating the issue and will provide an update as soon as possible.

Access Point Swap Out
  • Completed
    May 28, 2025 at 3:30 PM
    Completed
    May 28, 2025 at 3:30 PM
    Maintenance has completed successfully
  • In progress
    May 28, 2025 at 3:00 PM
    In progress
    May 28, 2025 at 3:00 PM
    Maintenance is now in progress
  • Planned
    May 28, 2025 at 3:00 PM
    Planned
    May 28, 2025 at 3:00 PM

    Today ( 28 May 2025), from 17:00 to 17:30 , we'll be conducting maintenance on one of the access points on the highsite.

    During this period, internet services for some customers in Augrabies and parts of Marchand will be limited. We apologize for any inconvenience and assure you we're working to minimize downtime.

    Please complete any online tasks or downloads beforehand.


    We appreciate your understanding as we strive to improve our services.

    Thank you for choosing Citi-Tech.

Power Capacity Upgrade
  • Completed
    May 28, 2025 at 7:00 AM
    Completed
    May 28, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    May 28, 2025 at 4:00 AM
    In progress
    May 28, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    May 28, 2025 at 4:00 AM
    Planned
    May 28, 2025 at 4:00 AM

    Tomorrow ( 28 May 2025), from 06:00 to 09:00 , we'll be conducting scheduled maintenance to improve power capacity for the Highsite to limit any future downtimes.

    During this period, internet services for all wireless customers in the Augrabies, parts of Marchand, Alheit, Rooipad and Blouputs area will be limited. We apologize for any inconvenience and assure you we're working to minimize downtime.

    Please complete any online tasks or downloads beforehand. Also remember to save your work.

    We apologize for any inconvenience caused and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech.

May 2025 to Jul 2025

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