Citi-Tech South Africa - Notice history

Our wireless internet service has been fully restored following the replacement of a faulty charge controller that was causing irregular power. All networking equipment remains stable, and we are monitoring the system closely. We appreciate your patience and apologize for any inconvenience caused during the outage.

Our wireless internet service has been fully restored after replacing the batteries. We appreciate your patience and apologize for any inconvenience caused during the outage.

We have replaced the batteries at the Highsite and internet service has been restored. We will continue to monitor both the Highsite and the network for any changes.

Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation.

The Upstream Provider has restored connectivity and we are observing services coming back online.

We are monitoring the network for any anomalies.

We sincerely apologize for any inconvenience caused and thank you for your patience.

We have communicated with the Upstream Provider, who has identified the issue and is currently working on restoring the affected services.

Update to follow at 21:20

Our wireless internet service has been fully restored following the battery swap out on the highsite. We thank you for your patience and apologize for any inconvenience caused during this period.

We have added a additional battery to the site to provide an extra charge to our network equipment and swapped out one of the batteries. We will monitor the network for any changes.

We’ve observed that the Highsite is back online. The disruption was caused by power affecting our network facilities. To prevent further downtime, a technician will be dispatched later today to replace the batteries on the Highsite. Please note that a brief service interruption is expected during the battery replacement.

Our wireless internet service has been fully restored following the replacement of the bracket and alignment done on the backhaul. We thank you for your patience and apologize for any inconvenience caused during this period.

Our technicians have identified that the disruption was caused by a broken bracket on the main backhaul at the Highsite. Efforts are currently underway to replace the bracket and restore network operations.

Due to the severe weather conditions, we will be dispatching a technician tomorrow to further investigate the issue, as there is a possibility of storm and lightning related damage.

We have identified that the cause of the disruption is due to severe weather impacting our network facilities. Our team is actively monitoring both the weather conditions and the network status, and we will provide further updates as soon as possible.

Our wireless internet service has been fully restored following the restoration of power to the networking equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

We have observed that services are restored once we have restored power to the networking equipment. We have temporary swapped out the batteries of the Highsite and we have narrowed the outage down to a braker that tripped. We will further monitored the network for any changes.

Our tehcnicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network opertaion.

Our wireless internet service has been fully restored following the restoration of power to the networking equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

Internet services have been restored. We are currently recharging the batteries on the Highsite and will continue to monitor internet services for any changes.

Our tehcnicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network opertaion.

We have made a few adjustments and realigned the backhaul at Renosterkop and found improvement on the link's connection. No further downtime and connection issues to be expected.

We thank you for your patience and apologies for any inconvenience caused.

Our wireless internet service has been fully restored since we implemented backup power to our main backhaul. We found that ac power in the area has been restored and no further downtime to be expected. We thank you for your patience and apologize for any inconvenience caused during this period.

Following last night’s storm in Kakamas, power is down in most areas, causing one of our site batteries to fully deplete.

Our technicians have switched to backup power to keep the site running and minimize downtime for unaffected clients.

Our wireless internet service has been fully restored following the restoration of power to our networking equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

Power has been restored to the networking equipment and internet services are online . We will be monitoring the network for any changes.

Our tehcnicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network opertaion.

Our wireless internet service has been fully prestored following the replacement of the affected equipment feeding power to the highsite. We thank you for your patience and apologize for any inconvenience caused during this period.

The affected power equipment has been replaced, and the site is back online. We will continue monitoring to ensure the repairs are successful and that the site operates as before.

Our technicians currently have the site running on a generator until we are able to replace the affected equipement. We expect to have it back to normal by this afternoon.

A small outage is expected when replacing the affected equipement.

Our tehcnicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network opertaion.

We have observed that services are restored and the highsite came back online. We will continue to monitor the highsite. We are still busy to investigate what the cause for the outage is.

Our wireless internet service has been fully restored following the replacement of the affected equipment. We thank you for your patience and apologize for any inconvenience caused during this period.

We have replaced all affected equipment and services are restored . We will be monitoring the network for any changes.

After replacing the router our technicians found that all other equipment has also been affected and is likely caused due to lightning. We are actively working on replacing all equipment and expect to have all customers back online by tonight.

Further updates to follow as we progress.

Our technicians have determined that the disruption was caused by a router malfunction, likely due to damage from a power surge affecting our network facilities. We are actively working on replacing the router and restore network operations.