Citi-Tech South Africa - Notice history

The network has remained stable, and all customers have successfully reconnected.

We apologise for any inconvenience caused during this time and appreciate your patience.

We have reported the issue to our upstream provider for further investigation. We have also observed that customers have reconnected, but we will continue to investigate to ensure everything is functioning correctly

The network has remained stable, and all customers have successfully reconnected.

We apologise for any inconvenience caused during this time and appreciate your patience.

All services have remained stable since this afternoon, and we are continuing to monitor to ensure everything stays fully operational.

If you are still experiencing any issues, please feel free to reach out to our support team so that we can assist to get you online as soon as possible.

We are seeing services restoring, but we are waiting for final confirmation that the issue has been fully addressed.

We are currently monitoring multiple services for any discrepancies or changes.

We have confirmation that the fault is originating on the backhaul providing connectivity to multiple towns. This will affect almost all connectivity and all providers in the area.

Our upstream provider’s engineers are already troubleshooting the fault and working to restore connectivity as quickly as possible. At this stage, we unfortunately have not received an ETA from them. As soon as we do, it will be posted here.

We sincerely apologize for any inconvenience caused and we thank you for your patience and understanding.

This incident has been resolved following an update to the configuration of a device in the data centre.

The issue has been fully resolved, and all customers are back online. The network is stable, and normal service has been restored.

We appreciate your patience and understanding throughout this outage.

A fix has been implemented, and all customers have successfully reconnected. We will continue monitoring the network to ensure the solution remains effective and that stability is maintained.

Our upstream provider is still busy investigating and troubleshooting the communication issue between our network and Openserve. We will provide an update as soon as we receive further feedback from them.

Apologies for any inconvenience caused.

We have identified a communication issue between our network and our upstream providers. Most Evotel customers are currently back online however, we are still busy with investigating the connection for Openserve customers.

The network has remained stable and all customers are back online.

Thank you for your understanding.

A fix has been implemented and we are currently monitoring the network to ensure it remains stable.

The VoIP phone service issue has been fully resolved. All systems are stable and operating normally.

Thank you for your patience and understanding while we worked to restore service.

All VoIP phone services are now back online. We are actively monitoring the system to ensure stability and continued uptime.