Citi-Tech South Africa - Notice history

All systems operational

Wireless - Operational

Fibre - Operational

LTE/5G - Operational

VoIP - Operational

Hosting - Operational

Notice history

Jan 2025

Witkop Eiland Degraded Link
  • Resolved
    Resolved

    Highsite has been stable throughout the night and all is working as expected.

  • Monitoring
    Monitoring

    Connection to Witkop eiland has been restored. We will be monitoring the network for any changes.

  • Identified
    Identified

    The technicians onsite have identified that the clamp on the backhaul that is providing internet to Witkop eiland has broken off. Efforts are underway to replace the clamp and restoring the connection too Witkop eiland.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Marchand and witkop eiland area . Our network operations team is working to investigate the issue and will provide updates as soon as possible.

Swartkop Partial Outage
  • Resolved
    Resolved

    All Customers are back online and no further disruption have been seen.

    We would like to apologise for any inconvenience caused during this time.

  • Monitoring
    Monitoring

    Rogue frequency has been eliminated and services have been restored. We will be monitoring the sector for any changes.

  • Identified
    Identified

    We have identified an rogue frequency which has caused that one of the sectors to constantly reboot. Efforts are underway to eliminate further disruption.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Paballelo, Rosedale, Progress and Bellevue area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

Umbra Highsite Outage
  • Resolved
    Resolved

    The power has been stable in Upington CBD and network is fully operational

  • Monitoring
    Monitoring

    Our technicians have swapped out the batteries and will continue doing so until the power has been restored in the CBD

  • Identified
    Identified

    Due to continued power disruptions in the Upington CBD, our highsite on Umbra is currently offline. Our technicians are actively working to restore power to the site.

Dec 2024

Marchant Outage Investigation
  • Resolved
    Resolved

    The high site has been stable for the last 12 hours with no further disruptions. We will be monitoring the high site closely to ensure no further down time is experienced.

    We would like to apologise for any inconvenience caused during this time.

  • Update
    Update

    Our technicians have implemented a fix, and for now, all connections appear to be stable. We will continue to monitor the situation throughout the night.

  • Identified
    Identified

    The fix implemented earlier did not resolve the issue. Our technicians are on their way to the site and will work to resolve it. We will provide further updates as soon as more information becomes available.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating reports of service disruptions impacting wireless clients in the Marchant area. To prevent further issues, our technicians will be conducting emergency maintenance on the high site. Please note that the high site will be temporarily offline during this process.

    We are working diligently to minimize downtime and ensure the quickest possible resolution for clients relying on this high site.

Leerkrans (LEKR) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully prestored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services are restored . We will be monitoring the network for any changes.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power and stabilize network operation

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in the Blouputs Leerkrans area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

    We apologize for the inconvenience caused.

Leerkrans(LEKR) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully prestored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services are restored . We will be monitoring the network for any changes.

  • Update
    Update

    The Highsite is currently online. Our technicians are still working on resolving the power issue and the highsite will go down temporarily.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power and stabilize network operation

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in the Blouputs Leerkrans area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

    We apologize for the inconvenience caused.

Leerkrans(LEKR) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully prestored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services are restored . We will be monitoring the network for any changes.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power and stabilize network operation

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in the Blouputs Leerkrans area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

    We apologize for the inconvenience caused.

Renosterkop (REKO) Routine Maintenance
Scheduled for December 07, 2024 at 1:00 PM – 4:00 PM about 3 hours
  • Planned
    December 07, 2024 at 1:00 PM
    Planned
    December 07, 2024 at 1:00 PM

    Tomorrow (07 Dec 2024), from 15:00 to 18:00, we'll be conducting critical maintenance to enhance our networks power facilities. This will unfortunately result in a temporary interruption of our internet services.

    During this period, internet services for wireless customers Augrabies, Marchand and Blouputs areas will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime.

    Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access.

    We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech

Nov 2024

Upington Backhaul Relocation
  • Completed
    November 28, 2024 at 1:00 AM
    Completed
    November 28, 2024 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    November 27, 2024 at 8:00 PM
    In progress
    November 27, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    November 27, 2024 at 8:00 PM
    Planned
    November 27, 2024 at 8:00 PM

    Today (27 Nov 2024), from 22:00 to 02:00, we'll be conducting critical maintenance to relocate our Upington backhaul.

    During this period, internet services for all Upington wireless customers will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime.

    Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access.

    We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech

Rooipad And Augrabies Falls Customers Offline
  • Resolved
    Resolved

    The incident on the highsite is resolved. No further disruptions expected. Apologies of any inconvenience caused.

  • Monitoring
    Monitoring

    Technicians have resolved the issue and all connected devices online. We will be monitoring the high site to ensure that everything is working as expected.

  • Identified
    Identified

    We have identified an issue on one of the high sites in Augrabies affecting all Rooipad and Augrabies Falls Wireless customers. Our technicians are currently working on resolving the issue.

Upington Wireless Customers Offline
  • Resolved
    Resolved

    The incident on the highsite is resolved. No further disruptions expected. Apologies of any inconvenience caused.

  • Monitoring
    Monitoring

    Technicians have resolved the issue and all customer's should be online. We will be monitoring the high site to ensure that everything is working as expected.

  • Identified
    Identified

    We have identified an issue on one of the high sites in Upington affecting all Upington Wireless customers. Our technicians are currently working on resolving the issue.

Nov 2024 to Jan 2025

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