Wireless - Operational
Wireless
Fibre - Operational
Fibre
LTE/5G - Operational
LTE/5G
VoIP - Operational
VoIP
Hosting - Operational
Hosting
We will be performing scheduled maintenance on our back end system at 17:00 on Thursday, 16 October 2025. The maintenance is expected to take approximately 60 minutes.
Service interruptions are anticipated during this time, and customers can expect limited to no connectivity.
We apologize for the inconvenience caused and we appreciate your understanding and cooperation.
Please note that emergency maintenance will be conducted Wednesday, 15 October 2025, from 08:30 to 09:30. This will affect Wireless customers in the Marchand area.
During this time, you may experience limited or no internet connectivity but no down time is expected. We apologise for the inconvenience and appreciate your understanding as we work to ensure network stability.
All systems have remained stable and we have not observed any further issues.
Our technicians identified an issue with the municipal power supply and have implemented an alternative solution. We will continue to monitor the site closely to minimize any further downtime.
We are investigating reports of service disruption affecting wireless clients in Rosedale, Paballelo, Jooste Eiland, Kalksloot and surrounding areas.
Our network operations team is working to investigate the issue and will provide updates as soon as possible.
All services have been restored. We have confirmed that the high site is operating normally, and all systems remain stable.
Thank you for your patience.
Our technicians have identified the fault and replaced the necessary equipment. Services are being restored, and customers are reconnecting. We are actively monitoring the high site to ensure everything continues to operate smoothly.
We are investigating reports of service disruption affecting wireless clients in Keimoes. Our network operations team is working to investigate the issue and will provide updates as soon as possible.
Please note that emergency maintenance will be conducted tonight, 07 October 2025, from 22:00 to 00:00. This will affect all Wireless customers in Upington.
During this time, you may experience limited or no internet connectivity. We apologise for the inconvenience and appreciate your understanding as we work to ensure network stability.
The outage has been repaired and all services are nominal
Upstream providers have identified the outage on their core network and are currently working to troubleshoot the cause of the outage. Next update in 2 hours. We apologize for any inconvenience caused
Upstream providers are continuing with their investigation of the outage. Update to follow soon.
Openserve FTTH services are also currently down
We are receiving reports that both Kakamas and Upington backhauls are currently down. We have reported this issue to our upstream provider who is currently investigating the issue.
We can confirm that the affected site is now fully operational and stable.
Internet services have been restored. We are currently recharging the batteries on the Highsite and will continue to monitor the network equipment and internet services for any changes.
Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network operation.
We are investigating reports of service disruption affecting wireless clients in Keimoes ,Neilersdrift and Friersdale areas . Technicians have been dispatch to investigate the issue onsite.
Friday ( 12 September 2025), from 10:00 to 11:30 , we'll be conducting Scheduled maintenance on one of the access points on the highsite.
During this period, internet services for some customers in some parts of Paballelo and Rosedale will be limited. We apologize for any inconvenience and assure you that we are working to minimize downtime as far as possible.
We appreciate your understanding as we strive to improve our services.
Thank you for choosing Citi-Tech.
Troubleshooting revealed a malfunctioning power component that caused the disruption. A fix was implemented, and the connection was restored.
Technicians have been dispatched to conduct further investigation at the affected site. Update to follow at 17:30PM.
We are currently investigating an internet disruption affecting customers in Keimoes.
The cause of the issue was determined to be a faulty Access Point. Technicians replaced the affected Access Point after which all connections restored.
We are currently investigating an internet disruption affecting customers in Rosedale, Paballelo and Progress.Technicians are en-route to investigate.Next update: 12:30PM
Aug 2025 to Oct 2025
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