Wireless - Operational
Wireless
Fibre - Operational
Fibre
LTE/5G - Operational
LTE/5G
VoIP - Operational
VoIP
Hosting - Operational
Hosting
Highsite has been stable throughout the night and all is working as expected.
Connection to Witkop eiland has been restored. We will be monitoring the network for any changes.
The technicians onsite have identified that the clamp on the backhaul that is providing internet to Witkop eiland has broken off. Efforts are underway to replace the clamp and restoring the connection too Witkop eiland.
We are investigating reports of service disruption affecting wireless clients in Marchand and witkop eiland area . Our network operations team is working to investigate the issue and will provide updates as soon as possible.
All Customers are back online and no further disruption have been seen.
We would like to apologise for any inconvenience caused during this time.
Rogue frequency has been eliminated and services have been restored. We will be monitoring the sector for any changes.
We have identified an rogue frequency which has caused that one of the sectors to constantly reboot. Efforts are underway to eliminate further disruption.
We are investigating reports of service disruption affecting wireless clients in Paballelo, Rosedale, Progress and Bellevue area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.
The power has been stable in Upington CBD and network is fully operational
Our technicians have swapped out the batteries and will continue doing so until the power has been restored in the CBD
Due to continued power disruptions in the Upington CBD, our highsite on Umbra is currently offline. Our technicians are actively working to restore power to the site.
The high site has been stable for the last 12 hours with no further disruptions. We will be monitoring the high site closely to ensure no further down time is experienced.
Our technicians have implemented a fix, and for now, all connections appear to be stable. We will continue to monitor the situation throughout the night.
The fix implemented earlier did not resolve the issue. Our technicians are on their way to the site and will work to resolve it. We will provide further updates as soon as more information becomes available.
We are currently investigating reports of service disruptions impacting wireless clients in the Marchant area. To prevent further issues, our technicians will be conducting emergency maintenance on the high site. Please note that the high site will be temporarily offline during this process.
We are working diligently to minimize downtime and ensure the quickest possible resolution for clients relying on this high site.
Our wireless internet service has been fully prestored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.
We have observed that services are restored . We will be monitoring the network for any changes.
Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power and stabilize network operation
We are investigating reports of service disruption affecting wireless clients in the Blouputs Leerkrans area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.We apologize for the inconvenience caused.
The Highsite is currently online. Our technicians are still working on resolving the power issue and the highsite will go down temporarily.
Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore and stabilize network operation
We are investigating reports of service disruption affecting wireless clients in the Augrabies, Marchand and Blouputs areas. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.We apologize for the inconvenience caused.
Today (27 Nov 2024), from 22:00 to 02:00, we'll be conducting critical maintenance to relocate our Upington backhaul.During this period, internet services for all Upington wireless customers will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime.Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access.We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech
The incident on the highsite is resolved. No further disruptions expected. Apologies of any inconvenience caused.
Technicians have resolved the issue and all connected devices online. We will be monitoring the high site to ensure that everything is working as expected.
We have identified an issue on one of the high sites in Augrabies affecting all Rooipad and Augrabies Falls Wireless customers. Our technicians are currently working on resolving the issue.
Technicians have resolved the issue and all customer's should be online. We will be monitoring the high site to ensure that everything is working as expected.
We have identified an issue on one of the high sites in Upington affecting all Upington Wireless customers. Our technicians are currently working on resolving the issue.
Nov 2024 to Jan 2025
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