Citi-Tech South Africa - Notice history

All systems operational

Wireless - Operational

Fibre - Operational

LTE/5G - Operational

VoIP - Operational

Hosting - Operational

Notice history

Feb 2025

Upington Evotel Fiber Outage
  • Resolved
    Resolved

    We have received notice from Evotel that all Evotel fiber services in Upington have been fully restored.

    Thank you for your patience, and we apologize for any inconvenience caused during the downtime.

  • Monitoring
    Monitoring

    We have observed that services in Upington on Evotel's fiber have been restored. However, we have not yet received an update from Evotel regarding the outage.

    We will provide further updates as soon as we notice any changes or receive information from Evotel.

  • Identified
    Identified

    Evotel has informed us of a network outage affecting Upington, affected clients will experience no connectivity. Evotel engineers are working on resolving this issue as soon as possible. Please visit https://status.evotel.co.za/ for any updates on their side.

Witkop Eiland Backhaul Upgrade
  • Completed
    February 21, 2025 at 9:05 AM
    Completed
    February 21, 2025 at 9:05 AM

    The backhaul has been replaced, and all services are fully restored.

    Thank you for your patience.

  • In progress
    February 21, 2025 at 8:30 AM
    In progress
    February 21, 2025 at 8:30 AM
    Maintenance is now in progress
  • Planned
    February 21, 2025 at 8:30 AM
    Planned
    February 21, 2025 at 8:30 AM

    Friday (21 Feb 2025), from 10:30 to 14:30 , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Witkop eiland area.

    During this period, internet services for all wireless customers in the Marchand and Witkop eiland area will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime.

    Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access.

    We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech

Marchand Backhaul Upgrade
  • Completed
    February 21, 2025 at 7:52 AM
    Completed
    February 21, 2025 at 7:52 AM

    The backhaul has been replaced, and all services are fully restored.

    Thank you for your patience.

  • In progress
    February 21, 2025 at 4:30 AM
    In progress
    February 21, 2025 at 4:30 AM
    Maintenance is now in progress
  • Planned
    February 21, 2025 at 4:30 AM
    Planned
    February 21, 2025 at 4:30 AM

    Friday (21 Feb 2025), from 06:30 to 10:30 , we'll be conducting scheduled maintenance to improve backhaul capacity for customers in the Marchand and Witkop eiland area.

    During this period, internet services for all wireless customers in the Marchand and Witkop eiland area will be completely unavailable. We apologize for any inconvenience and assure you we're working to minimize downtime.

    Please complete any online tasks or downloads beforehand. Remember to save your work and disconnect devices requiring internet access.

    We apologize for any inconvenience and appreciate your understanding as we strive to improve our services. Thank you for choosing Citi-Tech

Emergency Backhaul Maintenance Cillie
  • Completed
    February 21, 2025 at 12:30 AM
    Completed
    February 21, 2025 at 12:30 AM
    Maintenance has completed successfully
  • Update
    February 20, 2025 at 10:30 PM
    Planned
    February 20, 2025 at 10:30 PM

    On Friday, 21 February 2025, from 12:30 to 14:30, we will be performing emergency maintenance on the backhaul serving Cillie.

    No downtime is expected, but there is a slight chance of brief interruptions for wireless customers in Cillie and parts of Alheit.

    We apologize for any inconvenience and appreciate your patience as we work to ensure network stability.

    Please prepare in advance:

    • Complete important online tasks or downloads beforehand.

    • Save your work and disconnect devices that require internet access.

    Thank you for your understanding!

  • Planned
    February 20, 2025 at 10:30 PM
    Planned
    February 20, 2025 at 10:30 PM

    On Friday, 21 February 2025, from 11:30 to 13:30, we will be performing emergency maintenance on the backhaul serving Cillie.

    No downtime is expected, but there is a slight chance of brief interruptions for wireless customers in Cillie and parts of Alheit.

    We apologize for any inconvenience and appreciate your patience as we work to ensure network stability.

    Please prepare in advance:

    • Complete important online tasks or downloads beforehand.

    • Save your work and disconnect devices that require internet access.

    Thank you for your understanding!

Rooipad (ROPD) Offline
  • Resolved
    Resolved

    Our wireless internet service has been fully prestored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services are restored . We will be monitoring the network for any changes.

  • Identified
    Identified

    Our tehcnicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power to the networking equipment and stabilize network opertaion.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Rooipad and Augrabies falls area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

Jan 2025

Witkop Eiland Degraded Link
  • Resolved
    Resolved

    Highsite has been stable throughout the night and all is working as expected.

  • Monitoring
    Monitoring

    Connection to Witkop eiland has been restored. We will be monitoring the network for any changes.

  • Identified
    Identified

    The technicians onsite have identified that the clamp on the backhaul that is providing internet to Witkop eiland has broken off. Efforts are underway to replace the clamp and restoring the connection too Witkop eiland.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Marchand and witkop eiland area . Our network operations team is working to investigate the issue and will provide updates as soon as possible.

Swartkop Partial Outage
  • Resolved
    Resolved

    All Customers are back online and no further disruption have been seen.

    We would like to apologise for any inconvenience caused during this time.

  • Monitoring
    Monitoring

    Rogue frequency has been eliminated and services have been restored. We will be monitoring the sector for any changes.

  • Identified
    Identified

    We have identified an rogue frequency which has caused that one of the sectors to constantly reboot. Efforts are underway to eliminate further disruption.

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in Paballelo, Rosedale, Progress and Bellevue area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

Umbra Highsite Outage
  • Resolved
    Resolved

    The power has been stable in Upington CBD and network is fully operational

  • Monitoring
    Monitoring

    Our technicians have swapped out the batteries and will continue doing so until the power has been restored in the CBD

  • Identified
    Identified

    Due to continued power disruptions in the Upington CBD, our highsite on Umbra is currently offline. Our technicians are actively working to restore power to the site.

Dec 2024

Marchant Outage Investigation
  • Resolved
    Resolved

    The high site has been stable for the last 12 hours with no further disruptions. We will be monitoring the high site closely to ensure no further down time is experienced.

    We would like to apologise for any inconvenience caused during this time.

  • Update
    Update

    Our technicians have implemented a fix, and for now, all connections appear to be stable. We will continue to monitor the situation throughout the night.

  • Identified
    Identified

    The fix implemented earlier did not resolve the issue. Our technicians are on their way to the site and will work to resolve it. We will provide further updates as soon as more information becomes available.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating reports of service disruptions impacting wireless clients in the Marchant area. To prevent further issues, our technicians will be conducting emergency maintenance on the high site. Please note that the high site will be temporarily offline during this process.

    We are working diligently to minimize downtime and ensure the quickest possible resolution for clients relying on this high site.

Leerkrans (LEKR) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully prestored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services are restored . We will be monitoring the network for any changes.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power and stabilize network operation

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in the Blouputs Leerkrans area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

    We apologize for the inconvenience caused.

Leerkrans(LEKR) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully prestored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services are restored . We will be monitoring the network for any changes.

  • Update
    Update

    The Highsite is currently online. Our technicians are still working on resolving the power issue and the highsite will go down temporarily.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power and stabilize network operation

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in the Blouputs Leerkrans area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

    We apologize for the inconvenience caused.

Leerkrans(LEKR) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully prestored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services are restored . We will be monitoring the network for any changes.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore power and stabilize network operation

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in the Blouputs Leerkrans area. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

    We apologize for the inconvenience caused.

Renosterkop(REKO) Outage
  • Resolved
    Resolved

    Our wireless internet service has been fully prestored following the resolution of the power outage. We thank you for your patience and apologize for any inconvenience caused during this period.

  • Monitoring
    Monitoring

    We have observed that services are restored . We will be monitoring the network for any changes.

  • Identified
    Identified

    Our technicians have identified that the cause of the disruption is due to power affecting our network facilities. Efforts are underway to restore and stabilize network operation

  • Investigating
    Investigating

    We are investigating reports of service disruption affecting wireless clients in the Augrabies, Marchand and Blouputs areas. We have dispatched a technician to investigate the issue and will be providing updates as soon as possible.

    We apologize for the inconvenience caused.

Dec 2024 to Feb 2025

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